Service Advisor

Position: Service Advisor with Westerra Equipment
Embark on a rewarding career as a Service Advisor at Westerra Equipment in Abbotsford. This role involves coordinating customer requests, scheduling service jobs, and supporting technicians for efficient operations.

As a Service Advisor, you play a crucial role in our service team, collaborating closely with technicians and clients. You will manage service calls, organize job schedules, and ensure timely communication to maintain high customer satisfaction. To thrive in this position, strong communication and problem-solving skills are essential, alongside a professional attitude.

Key Responsibilities:

• Coordinate shop and road technicians as assigned

• Schedule jobs to optimize technician productivity

• Enter technician data and manage job codes

• Complete estimates and follow up for customer approval

• Ensure timely closure of work orders and invoices

Requirements:

• 2-4 years of scheduling service experience

• High School Diploma required

• Strong customer service and problem-solving skills

• Familiarity with Microsoft Office applications

• Self-motivated and organized multitasker

Bring your coordination skills to shape effective service operations at Westerra Equipment.
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