Account Manager II

Job Details

Lieu de travail : Abbotsford, Colombie-Britannique, Canada

Horaire : 37.5

Secteur d’activité : Services bancaires personnels et commerciaux

Détails de la rémunération : $81,600 - $115,200 CAD

• Deliver a superior customer experience while driving profitable business growth in line with business strategy.
• Expand portfolio and maximize the value of existing commercial business customer relationships for both credit and non-credit products/services.
• Conduct credit analysis for own portfolio.
• Develop the initial creation of a shadow portfolio of target businesses commensurate with the market and existing portfolio.
• Work closely with internal and external subject matter experts and lending advisory groups.
• Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience.
• Lead all aspects of account management, credit and operational risk for an assigned portfolio.
• Use sales platforms to build an understanding of customers/target needs, industries and markets.
• Build knowledge of the market, customers and broader economic factors.
• Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities.
• Develop and maintain centre of influence strategies and relationships.
• Identify customer/prospect referral opportunities to internal bank partners that meet customer needs.
• Enhance TDBG brand by participating in networking events.
• Develop and implement sales strategies to proactively attract, acquire and retain customers and business development opportunities and referrals to increase profitability and enable business growth aligned with the customer risk profile.
• Build new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM).
• Promote and offer full suite of products, sales, services and banking capabilities.
• Meet or exceed business targets.
• Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile.
• Prepare credit applications with high quality of risk assessment, credit structure, due diligence, and credit presentation.
• Oversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits.
• Renew credits in a timely manner, meeting targets for expired credits.
• Understand the market and the industries within the portfolio to ensure value-added service is provided to clients while mitigating risk to the bank.
• Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals.
• Protect the interests of the organization by identifying and managing risks and escalating non-standard, high risk transactions/activities as necessary.
• Ensure compliance with regulatory and operational risk requirements.
• Assume responsibility to minimize operational and regulatory risk by complying with bank and industry Code of Conduct.
• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues.
• Provide industry knowledge for own area of expertise and participate in knowledge transfer within the team and business unit.
• Keep current on emerging trends and develop knowledge of business, related tools and techniques.
• Participate in personal performance management and development activities, including cross training within the team.
• Keep others informed and up-to-date on the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
• Provide mentorship by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate and develop relationships with internal and external business partners/stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for your business area/function and the bank, both internally and externally.
• Manage and develop a portfolio…