Vancouver Event Concession Supervisor Role

Oversee concession operations at Rogers Forum in Vancouver as a part-time Concession Supervisor. Ensure fans receive outstanding service while managing a motivated team.

As a vital member of the hospitality team, you will guide concession staff during games and events, emphasizing coaching for excellent service. Your responsibilities include conducting end-of-night tasks and ensuring that the fan experience is exceptional across the board. Flexibility for weeknights and weekends is necessary to align with event schedules.

Key Responsibilities:

• Lead and coach concession teams for exemplary service

• Conduct necessary end-of-night administrative duties

• Collaborate with Rogers Forum staff to enhance the experience

• Perform any additional tasks as required

• Promote a high-performance team culture

Requirements:

• Front-line customer service leadership experience required

• Strong skills in problem-solving and service recovery

• Excellent communication and listening skills

• Ability to work in a high-volume, fast-paced setting

• Must possess a valid Serving it Right certificate

Deliver unrivaled fan service and lead a stellar team at Rogers Forum in Vancouver.
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