Leadership : Senior Manager Support Operations

Position: Leadership Role: Senior Manager Support Operations
Join Com Psych as a Senior Manager in Support Operations and lead the strategic development of customer support services. This role is integral to enhancing the client experience through operational excellence.

You will spearhead the establishment of a new Support Operations function, focusing on team development and efficient process implementation. Your ability to communicate effectively and create structured environments will be crucial in ensuring satisfaction across Com Psych's digital platforms and resources.

Key Responsibilities:

• Hire and onboard a high-performing support team

• Define roles and establish career development plans

• Lead outage communications and status updates

• Implement a tiered support model for key clients

• Monitor support service level agreements (SLAs)

Requirements:

• Minimum 5 years of experience in support operations

• At least 3 years in management roles

• Experience with customer support platforms

• Strong analytical and performance monitoring skills

• Bachelor's degree in a relevant field preferred

Leverage your leadership skills at Com Psych to transform customer support operations and drive exceptional service delivery.
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