In Home Sales Consultant

Description

Position at Flo Form Countertops Required immediately, our Abbotsford Location is seeking a Full Time In Home Design Consultant required to travel between Vancouver and Countertops is a Canadian company with its head office in Winnipeg, MB and has 17 Showrooms and 8 fabricating facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year.

Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.

Position Summary:

The In-Home design Consultant provides the customer a positive experience by educating them and providing first class service while in the client’s home by adhering to 10 step structured sales in Home Process. They will also respond to customer inquiries and provides assistance with product selection during in home consultations as well as in showroom when required.
Qualifications:

High School Diploma with an eye for design or fashion

1-2 Years Sales or direct Kitchen & Bath sales

Basic computer skills with experience using Microsoft Office products and ability to learn other software programs

Ability to solve problems as they arise

Ability to handle challenging situations with diplomacy and respect

Effective verbal communication skills

Intermediate mathematical skills, with a solid understanding of fractions and measurements

Effective selling/follow up skills

Strong organizational skills with attention to detail and ability to manage time and goals independently

Able to lift 50lbs occasionally

Must be able to stand for extended periods of time

Possess a valid Driver’s License and a clear criminal record check

Have reliable transportation

Available Evening and Weekend hours

Duties and Responsibilities:

Adheres to the FLOFORM In Home Process for sales as per training

Be available and completes a minimum of 10 in home sales consultations per week, of which 5 must be during prime-time hours (evenings and weekends)

Maintains a weekly Closing ratio of >40%

Presents and maintains inspection videos, as per training, on all Demo’s performed

Acquires 24 references during the “training period” and maintains a 1 (one) reference minimum per week, thereafter.

Regularly attends required training meetings as per branch expectations

Processes orders and accepts payment from customers made over the telephone or in person

Inputs orders/quotes for production

Responds to customer inquiries and complaints, and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.

Takes measurements for customer requirements to ensure appropriate size

Assists customer in the selection of product

Maintains customer service records

Establishes proactive communication with customers to ensure understanding of product ordered

Handles quality and service issues to develop/maintain customer loyalty

Ensures orders are priced accurately and invoices are issued promptly

Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)

Actively seeks opportunities to network and build relationships to promote business relationships

Other duties as assigned

Compensation and Earning Potential:

This is a performance-based role with strong earning potential

100% Commission-based structure (details discussed at interview)

High earning potential for strong performers

Top performers have the ability to earn $70,000 - $100,000

FLOFORM is proud to offer the successful candidate:

100% Commission

RRSP Matching

Paid sick time

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”