Inside Sales Representative BC

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career.

Does this sound like somewhere you’d like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means a network of possibilities and a place you are valued.

Responsible for providing superior customer service to customers over the phone or in person. Responsibilities include assessing the customer needs promptly and efficiently, making product recommendations, providing accurate information regarding the product details, taking sales orders, and ensuring that delivery times and information are recorded accurately to ensure that we exceed the customers’ expectations.

• Complete the order process, which includes offering pricing terms according to established margins, sourcing additional products, and generating sales orders.
• Accurately enter quotations and orders into the system.
• Ensure customers are provided with accurate pricing, inventory, and delivery information.
• Make sales calls to new and existing customers to maintain relationships and cultivate additional business.
• Prepare quotations and process orders on behalf of outside sales staff.
• Respond to customer requests and inquiries in a timely manner.
• Achieve sales targets and objectives as set by manager.
• Understand customer needs and promote and upsell products.
• Adhere to company safety policies and regulations.

• Post-secondary education in Business Administration or a related discipline.
• A minimum of three (3) to five (5) years experience in a similar role, preferably within a wholesale distribution environment.
• Must be computer literate; knowledge of AS400 system would be an asset.
• High level of commitment to exceptional customer service.
• Knowledgeable of industry products.
• Must have excellent telephone skills.
• Demonstrated initiative with the ability to work in a collaborative, team-based setting.
• Highly organized in prioritizing work and multi-tasking.
• Fluency in both French and English would be an asset.