German Customer Support; Email & Chat - Malta

German Customer Support (Email & Chat) - Malta

Join us in creating a safer online environment! We're looking for German-speaking Customer Support & Content Moderation Agents to join our team in sunny Malta.

Role Overview:

• Customer Support (70%):
  Handle customer inquiries and complaints via email and live chat (no phone calls).
• Content Moderation (30%):
  Review marketplace/app content to ensure compliance with guidelines and local laws, fostering a secure online space.

Key Responsibilities:

• Respond professionally to customer queries.
• Review and moderate images, accounts, and text-based content.
• Escalate policy violations and fraud cases.
• Participate in training and support multiple workflows when needed.

Requirements:

• Languages:
  
  Native German and fluent English.
• Skills:
  
  Basic knowledge of MS Office (Excel, Word).
• No prior experience required, just a can-do attitude, attention to detail, and a passion for learning.

Working

Schedule:

• Rotational shifts: 7:00 AM - 3:30 PM or 3:30 PM - 12:00 AM (5 days/week).

Salary & Benefits:

• Salary:
  Competitive
• Bonuses:
  Up to 200 every 6 months based on performance.
• Additional Support: 130 quarterly government benefit.
• Contract:
  
  Indefinite.

Perks:

• Full training (2 weeks onsite).
• Health insurance (after 6 months).
• Career progression opportunities.
• Relocation package:

• Airport pickup and initial hotel stay (up to 3 weeks).
• Up to 200 flight reimbursement (after probation).