Senior Technical Service Technologist; m​/f​/d - Bakery

Senior Technical Service Technologist, Bakery

Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you've experienced our work in your favorite chocolate, your pet's food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you're just starting your career or bringing years of experience, there's a place for you here to make a real difference.

Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.

LOCATION:

Hamburg, Germany

REPORTS TO:

Technical Service Manager, Central & Eastern Europe

DIRECT REPORTS:
None

GRADE: F

WORKPLACE TYPE:
Hybrid

Drive customer innovation and business growth as a trusted technical expert, delivering cutting-edge bakery ingredient solutions and solving complex formulation challenges. Lead high-impact customer partnerships while shaping product development and mentoring teams to elevate technical excellence.

As a Senior Technical Service Technologist, Bakery you will act as the key technical partner for customers, leading formulation, troubleshooting, and innovation in bakery and fruit applications. This role combines deep food science expertise with customer-facing collaboration to develop solutions, improve processes, and support business growth through strategic technical insight.

This role reports to the Technical Service Manager, Central & Eastern Europe.

What you will do:

• Act as the lead technical contact for assigned customers and defined key accounts, providing comprehensive technical expertise throughout the customer's innovation, troubleshooting, and cost re-engineering processes to meet business growth targets.
• Share your extensive knowledge proactively, acting as a technical mentor within the organization. Provide support to more junior team members.
• Plan and conduct complex application trials involving formulation and process development or fine-tuning, in the presence of customers or at the customer's site. Work proactively on your own ideas and utilize customer feedback to develop innovative solutions, particularly within the specific key application category.
• Utilize all resources to evaluate customers' recipes, ingredients, and processes to diagnose problems, independently apply food technology knowledge, and make recommendations on the best solution.
• Leverage strong relationships across key stakeholders in the technical and commercial teams to influence, drive, and prioritize projects and activities aligned with the strategy and maximize business return. Within the specific key application category, develop strong relationships with raw material, auxiliary material, and processing/equipment partners.
• Document technical work centrally and communicate project results internally and externally to customers. Record and share relevant customer activities and project updates in the customer relationship management system.
• Evaluate the customer and competitor portfolio, expertise, and services to gain insights and share knowledge with the team.
• Analyze and address complex technical issues and significantly improve, change, or adapt existing techniques.

What you will bring:

• Degree, or equivalent, in Food Technology, Food Engineering, or another relevant discipline.
• Strong experience in a Technical Service, NPD, or Applications team within specialty food ingredients.
• Knowledge of Baker and Fruit Applications, including interactions with different food ingredients, systems, and food processing.
• History of successful projects delivering product innovation and a proven track record of technically supporting customers in the food industry.
• Advanced understanding of equipment and technologies to enable laboratory and pilot plant trials, with a focus on these application areas.
• Proficiency in documenting technical work centrally (Knowledge Management) and communicating project results internally as well as externally to customers.

Who you are:

• Formulation Expert in Bakery and Fruit Applications
• Strong Innovator
• Troubleshooter
• Customer Centric

Why Join…