Test Site Field Service Representative

AM General develops and builds specialized ground vehicle systems that get the US Armed Services and our allies to and from their mission safely. Our innovative spirit delivers advanced, rugged, resilient, and dependable mobility solutions. We are one team dedicated to producing the best products for our customers. We have a collective understanding that at AM General our purpose is to serve those who serve to protect us.

We R.I.D.E. with Sgt. Smith!
We are Responsive We have Integrity We are Dynamic We exhibit Excellence

We are looking for skilled Field Service Representatives with extensive automotive technical knowledge of the JLTV (Joint Light Tactical Vehicle) and the HMMWV (High Mobility Multi Wheeled Vehicle) family of vehicles to assist and support the US Government and military customers worldwide. In this position, you will support testing, maintenance, and training of both established and prototype vehicle programs, quality inspections, and warranty support as required in both Continental United States (CONUS) and Outside Continental United States (OCONUS) locations.

• Serve as Subject Matter Expert on all AM General automotive systems including the JLTV (Joint Light Tactical Vehicle), trailers, and HMMWV (High Mobility Multi Wheeled Vehicle) including having excellent technical knowledge, tooling requirements, and maintenance procedures to support customers worldwide
• Attend vehicle training on the new JLTV A2 FoV & trailers in South Bend, Indiana and/or also Michigan
• Support contract requirements by conducting short- and long-term field service support to customers worldwide
• Support customers with technical and service inquiries and deliver the highest level of customer support
• Support our Engineering group during testing efforts at various test sites throughout CONUS & OCONUS as necessary
• Support the AM General Military Training department by providing OPNET & FLMNET training to both U.S. and Foreign customers
• Provide highly detailed field service reports outlining program status, vehicle status, deficiencies, and all repairs
• Perform troubleshooting and Maintenance in support of prototype Government vehicle testing and all other AM General departmental operations as required
• Promotes AM General Training and Field Service department capabilities to customers worldwide
• Serve as liaison between customer field operations and manufacturing, engineering, and quality for component issues and or other product concerns
• Provide daily vehicle status updates in written and verbal format
• Support both the opening and closing of the Test Facility/Testing Event
• Participating in Test Meetings, Test Readiness Review (TRR), and FACAR (Failure Analysis and Corrective Action Report) Reviews via teleconference or on-site
• Review released Test Incident Reports (TIRs) through the Vision Digital Library System (VDLS) and deliver FACAR responses as required
• Performs all task orders assigned by the Manager of Test Site Operations
• Be willing to travel to stand up and support other Government Test Site locations besides the main place of work as required
• Must be willing to support both day and night shift testing at each of the two test locations, if required

• High School Diploma or GED required
• An automotive vocational degree or five-year automotive technical experience is a must
• Automotive Service and Excellence (ASE) Certifications are a plus
• Prior Military Occupational Specialty (MOS) experience in the maintenance field related to the JLTV (Joint Light Tactical Vehicle) its companion trailers, and the HMMWV (High Mobility Multi Wheeled Vehicle) FoV is desirable
• Previous experience in both Operator and Maintainer level instruction is highly beneficial in this role
• Highly proficient with Microsoft Suite (Word, Excel, PowerPoint, and SharePoint) is required
• Willingness to travel within CONUS and OCONUS locations for extended periods and have sufficient credit to be approved for a company credit card
• Able to identify, troubleshoot, and permanently correct automotive electrical, pneumatic, hydraulic, and mechanical issues and apply a wide range of mechanical concepts and principles in order to rapidly return test assets to mission-capable status
• Must have extremely strong communication skills in English (written and verbal), the ability to work independently and as part of a team, multi-task with attention to detail, have strong customer service skills with problem-solving skills, and a high level of initiative
• Extensive working knowledge of diagnostic and repair equipment
• Have a solid understanding of the theory and operation of a CAN BUS network and be able to troubleshoot/repair is a plus
• Experience providing both Government and OEM prototype test site support, Total Package Fielding (TPF) as it pertains to the JLTV is desirable
• High level of integrity and professionalism
• Ability to secure a US Government Security Clearance

• Sight: must be able to regularly read computer…