Intake Coordinator

University of Maryland Upper Chesapeake Medical Center

Signet Health is actively recruiting an experienced professional for the position of Intake Coordinator for a comprehensive behavioral health program located in Aberdeen, MD at the University of Maryland Upper Chesapeake Medical Center.

This Intake Coordinator facilitates the entry of new patients into behavioral health services by managing referrals, gathering clinical history, and assessing for appropriate placement into the various levels of care. This position acts as a navigator for patients through the appropriate levels of behavioral health care based on their needs.

• Intake
  :
  Answering inquiries in an expeditious manner, assessing appropriateness of admission based on criteria, determining appropriate level of care, and overall management of the initial intake process to include Klein Family Center referrals.
• Clinical Coordination
  :
  Reviewing referrals for appropriate levels of care and coordinating with clinical staff for case assignment. Attend treatment team meetings and facilitate movement of patients through the various levels of care as appropriate which could be at various locations where services are provided.
• Support of special needs for patients
  :
  Assist with obtaining specialty supplies needed for patients.
• Crisis Management
  :
  Handling urgent calls and connecting patients to appropriate emergency services if needed.
• Communication
  :
  Acting as a liaison between patients, providers, and external referral sources. Excellent customer service skills for both internal and external customers.
• Follow up
  :
  Follow up with patients who do not present to their next level of care as scheduled (PHP, IOP, Klein Family Center).

• Maryland RN license required, BSN is preferred
• 5 years practicing in a behavioral health setting with at least two of those years on an inpatient unit required
• Certified in Psychiatric Nursing preferred
• Thorough understanding of Trauma Informed Care
• Strong communication, interpersonal, organizational, and computer skills (EHR systems, Microsoft Office).
• Ability to handle stress, maintain confidentiality (HIPAA), and demonstrate empathy for clients.
• Travel to various behavioral health sites required

Aberdeen and Bel Air, Maryland, offer a blend of historical charm, strong economic opportunities, and a convenient location. They both boast a vibrant downtown area, recreational amenities, and easy access to major cities like Baltimore, Washington D.C., and Philadelphia.

The Inpatient Behavioral Health unit at the University of Maryland at Aberdeen, MD currently has a 33-bed adult inpatient unit with room to expand. Additionally, the service line includes an IOP, PHP, C & L team, Collaborative Care, Mental Health Urgent Care and a Crisis Residential program. This is a very broad continuum of care and an exciting opportunity for the right individual.