More jobs:
Service Desk Technician; Intermediate-Level
Job in
Aberdeen, Harford County, Maryland, 21001, USA
Listed on 2026-06-09
Listing for:
Linksol Inc
Full Time
position Listed on 2026-06-09
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Service Desk Technician (Intermediate-Level)
Full-time. Compensation: USD 40,000 - USD 68,000 yearly.
Link Solutions, Inc. provides IT services to government clients. We are seeking a Service Desk Technician (Intermediate-Level) to join our team at Aberdeen Proving Ground, MD.
Job Responsibilities- Provide Tier I and Tier II technical support for hardware and software.
- Recommend system modifications to enhance usability of Information Systems and network resources.
- Route and elevate requests to Tier III and other teams for quick resolution.
- Collaborate with network services, software systems engineering teams, and application development teams to restore service and correct core problems.
- U.S. Citizen with an active DoW Secret Clearance.
- Five (5+) years of experience in an IT or Service Desk environment.
- CompTIA IAT Level II Certification or equivalent per DoD 8570/DoD 8140 (e.g., Security+, CCNA Security, GICSP, GSEC, SSCP).
- Must obtain Microsoft 365 Certified:
Endpoint Administrator Associate, or equivalent, within 6 months of start date.
- Proficiency with Microsoft Office products.
- Experience creating and modifying documentation for technical processes and procedures.
- Experience providing quality service and support for mission‑critical systems and VIP end users.
- Experience working in a Department of Defense (DoD) environment.
- Strong problem‑solving and troubleshooting skills.
- Excellent written and oral communication skills.
- Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Salary Range: $40,000 - $68,000. Final salary may be influenced by experience, skills, location, and contract categories.
Benefits include paid holidays, paid time off, medical, dental, vision, company‑paid disability, life insurance, relocation incentive, certification reimbursement, retirement, and more.
Link Solutions, Inc. is an Equal Opportunity Employer. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program.
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