Engineering Manager - Enterprise Integrations; f​/m​/d

Engineering Manager - Enterprise Integrations

As the leader of our Enterprise & Integration Systems vertical, you will be the architect of connectivity for our most demanding global clients. Your mission is twofold: directing the construction of critical integration solutions (APIs, Webhooks, SFTP, etc.) that handle massive data volumes, and leading a high-stakes refactoring agenda to replace legacy ad-hoc scripts with robust, scalable internal products. Your focus will be on technical excellence, standardization, and the resilience of the infrastructure supporting our most strategic partners.

Goal

• Create autonomous, high-performing teams that possess strong commercial and security awareness.
• Foster a safe, zero-apathy environment where decisions are delegated to the lowest appropriate level, ensuring they are made effectively and communicated transparently.
• Act as a strategic arbitrator:
  It is not the EM's role to make every technical decision, but to ensure they are aligned with the business Why and documented.
• Accountable for the predictable technical delivery, operational health, and commercial viability of the teams' outputs.
• Lead across multiple teams and streams of delivery, managing the full software lifecycle from recruitment and onboarding to long-term platform evolution.

Technical

• Provides technical oversight and challenge; ensures all designs adhere to domain standards without acting as the primary author.
• Enforces a high bar of Engineering Excellence; mandates a think-on-paper culture using ADRs and architectural diagrams before implementation begins.
• Accountable for the full operational lifecycle; establishes on-call rotations, mandates high-fidelity playbooks, and drives rigorous root-cause analysis for all incidents.
• Demands data-informed decision-making; implements observability and monitoring to close visibility gaps and resolve complex technical problems.
• Directly responsible for successful engineering onboarding and the proactive management of individual performance standards.
• Represents the teams' technical interests internally and externally, acting as a technical arbitrator for cross-team dependencies.

Management

• Acts as a buffer against interruptions and manages context-switching; prioritizes and creates focus for engineers to maintain high-velocity flow while aligning with strategic milestones.
• Drives stakeholder engagement and work sequencing; leads planning in collaboration with engineers to establish rigorous, achievable milestones.
• Maintains a healthy shipping cadence; balances short-term delivery with long-term platform health, treating technical debt as a managed financial instrument.
• Accountable for commercial and financial viability; collaborates with Product and P&T Ops to balance Capex requirements with operational cost efficiency (Fin Ops).
• Serves as a proactive incident manager; ensures rapid escalation, clear communication on progress, and directional alignment with domain goals.
• Directly responsible for the development of people; sets meaningful growth milestones, leads career progression conversations, and aligns individual success with team outcomes.
• Ensures organizational clarity; communicates company changes effectively, ensures team buy-in, and actively seeks peer/manager feedback on critical decisions.

Leadership

• Directly accountable for organizational and individual growth; advocates for engineers in promotion cycles and mentors the next generation of technical leadership.
• Mandates a Security First and data-informed culture; enforces the tracking of DORA metrics, DX Objectives, and proactive vulnerability remediation (Snyk, OWASP).
• Strategically constructs autonomous, high-leverage squads; ensures teams possess the specialized depth (Security, Architecture, Fin Ops) required to own the full software lifecycle.
• Aggressively removes blockers and accelerates decision-making; enforces a culture of radical ownership and end-to-end accountability.
• Owns the talent lifecycle; sources top-tier talent, integrates engineers into the hiring process, and executes proactive retention strategies to mitigate flight risks.
• Establishes high-trust partnerships with cross-functional peers (Product, UX, Info Sec); secures strategic alignment and resolves interpersonal conflicts to maintain a safe, inclusive environment.

Skills & Expertise

Required:

• Proven track record (5+ years) of leading engineering teams in a fast-paced, high-growth environment.
• Deep Software Engineering background; while we favor JavaScript and Java on AWS, we are language-agnostic when choosing our managers. We value your ability to solve complex problems over your familiarity with a specific language.
• Strong Cloud Native mindset; comprehensive understanding of cloud architecture principles (AWS, GCP, or Azure), distributed systems, and serverless/containerized environments. We use AWS on our systems.
• Experience with High-Velocity SDLC; you have lived and breathed CI/CD, automated testing, and have moved teams toward DORA-measured…