IT Business Analyst

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS
115, P1, Band 4

• Support the team in re-baselining outdated artifacts, Technical Configuration Diagrams (TCDs), and system documentation to accurately reflect the current operational state of IT/OT systems within the contract.
• Ensure the accuracy, completeness, and ongoing maintenance of information, data, and artifacts within the IT/OT repository as systems and services evolve.
• Collaborate with architects, engineers, and service owners to collect, validate, and document system architecture details, interfaces, dependencies, and operational characteristics.
• Support the team in maintaining and updating Systems Engineering Life Cycle (SELC) and other architecture artifacts in accordance with DHS standards.
• Participate in incident and problem management activities, including facilitating and documenting root cause analysis (RCA) efforts across incidents to identify systemic issues and common failure patterns.
• Assist in evaluating the effectiveness of monitoring and alerting, documenting gaps, and recommending data-driven improvements to prevent incident recurrence.
• Utilize agency-approved tools (e.g., Service Now, SharePoint) to produce, manage, and maintain government-owned documentation and artifacts.

• Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship
• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field
• 1+ years of experience as a Business Analyst or similar role supporting IT systems, documentation, or enterprise architecture efforts
• Experience documenting IT systems, architectures, and technical artifacts