MOCAS Lead Technical Subject Matter Expert (SME

Role
: MOCAS Lead Technical Subject Matter Expert (SME)

Location
:
Aberdeen, MD / Remote

Education/Certifications
: BS in Computer Science, Information Systems, Engineering, IT, or related

Years of Experience
: 10+ years’ overall IT experience

Clearance
Level & Investigation
:
Tier 3 or equivalent (ADP/IT-II)

IT Level (AR 25-2): IT-II or NACLC

IA Cert Level (DoD 8570.01): IAT Level II

Computing Environment

Certifications:

Relevant certification from nationally recognized authority (preferred)

Job
Description
:

• Responsible for leading technical team in sustainment and maintenance of application.
• Provide leadership and guidance for team responsible for application.
• Oversee day-to-day maintenance and support of application to ensure continued functionality.
• Monitor performance and address issues proactively to minimize downtime.
• Manage bug fixes, patches, and updates to keep application current and secure.
• Lead resolution of incidents and service requests.
• Diagnose & troubleshoot complex technical issues, ensuring timely resolution.
• Act as escalation point for unresolved issues and coordinate with other stakeholders as needed.
• Provide technical leadership and guidance to team, ensuring alignment with organizational goals.
• Assign tasks, monitor progress, and ensure team meets performance metrics and deadlines.
• Foster collaboration and knowledge sharing within team to improve efficiency and expertise.
• Monitor performance using tools and metrics to identify bottlenecks or inefficiencies.
• Implement optimizations to improve performance, scalability, and reliability.
• Manage changes to application, including updates, enhancements, and configuration modifications.
• Ensure changes are documented, tested, and approved before implementation.
• Maintain version control and configuration management to ensure consistency and traceability.
• Conduct regular health checks and audits of application environment.
• Assist program office in creating and maintaining appropriate technical artifacts necessary for sustainment.
• Act as primary point of contact for stakeholders regarding application sustainment activities.
• Communicate technical concepts and updates effectively to non-technical stakeholders.
• Collaborate with cross-functional teams, including developers, system administrators, and business units, to address requirements.
• Ensure application complies with organizational policies, industry standards, and regulatory requirements.
• Implement security measures to protect application and data from unauthorized access or threats.
• Stay updated on emerging security risks and best practices to safeguard application and Customer environment.
• Define and track key performance indicators for application sustainment activities.
• Provide regular reports to stakeholders on application performance, incidents, and sustainment progress.
• Use metrics to identify areas for improvement and implement corrective actions.
• Provide training and mentorship to sustainment team members to enhance technical skills and knowledge.
• Ensure team members familiar with application architecture, functionality, and sustainment processes.
• Promote continuous learning and professional development within team.
• Maintain disaster recovery plans to ensure data and system availability during emergencies.
• Test and validate recovery procedures to ensure readiness for unexpected events.
• Collaborate with stakeholders to ensure business continuity in case of application disruptions.
• Identify opportunities for application enhancements or modernization to meet evolving business needs.
• Provide technical expertise and recommendations for upgrades or integration with new technologies.
• Support transition of application to newer platforms or frameworks, when required.

Required Minimum Education:

• BS in Computer Science, Information Systems, Engineering, IT, or closely related discipline.

Required Minimum Experience
:

• 10+ years of overall professional experience in IT or related field.
• Experience as technical lead for complex teams and projects a must.
• Must have knowledge and expertise in the following:
  Application Maintenance and Support;
  Incident Management and Troubleshooting;
  Team Leadership, Coordination and Communication;
  System Monitoring and Optimization;
  Change Management and Configuration Control;
  Documentation and Knowledge Management;
  Stakeholder Communication and Collaboration;
  System Compliance and Security;
  Performance Metrics and Reporting;
  Training, Coaching and Mentorship skills;
  Disaster Recovery and Business Continuity;
  System Enhancement and Modernization Support.

Required Clearance:

• Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC).

Certifications:

• Relevant certification from a nationally recognized technical authority preferred.
• DoW Approved 8570 Baseline Certification:
  Category IAT Level II.