Chief Program Officer

The Chief Program Officer is accountable for ensuring exceptional operational performance and high-quality, person-centered services across all assigned programs.

The Chief Program Officer (CPO) is a key member of the Executive Leadership Team responsible for the operational leadership, quality, performance, and financial sustainability of The Arc Northern Chesapeake Region's program and clinical services. The CPO provides executive oversight for all DDA programs, related service lines, and monarc, LLC, ensuring exceptional, person-centered services that achieve meaningful outcomes while maintaining compliance with all applicable regulatory and funding requirements.

Working collaboratively with the President & CEO and Executive Leadership Team, the CPO leads operational execution, develops high-performing leaders, and ensures programs consistently deliver safe, high-quality, financially responsible services aligned with the organization's mission, vision, and strategic priorities.

The Chief Program Officer is accountable for:

• Operational excellence across all assigned service lines.
• High-quality, person-centered services that achieve meaningful outcomes.
• Regulatory compliance, licensing, accreditation, and operational readiness.
• Quality assurance, risk management, and continuous improvement.
• Financial stewardship and sustainability of the program portfolio.
• Leadership development and succession planning within the program division.
• Successful implementation of strategic initiatives assigned to program operations.
• Building a culture of accountability, collaboration, innovation, and operational excellence.

• Provide executive leadership and direction for all assigned program and clinical operations.
• Serve as a collaborative member of the Executive Leadership Team, contributing program expertise to organizational decision‑making.
• Translate organizational strategy into operational plans that achieve measurable results.
• Foster collaboration across departments to ensure seamless service delivery and an exceptional experience for individuals and families.
• Represent the organization with integrity and professionalism in relationships with community partners, government agencies, funders, and other stakeholders.

• Ensure operational consistency across all service lines through standardized practices, leadership accountability, and performance expectations.
• Foster a culture of person‑centered excellence by ensuring services consistently reflect dignity, choice, inclusion, and exceptional outcomes.
• Establish and monitor operational performance indicators that improve service quality, client outcomes, workforce effectiveness, and organizational performance.
• Lead continuous quality improvement initiatives that enhance service delivery, improve efficiency, reduce risk, and strengthen organizational effectiveness.
• Promote operational excellence by identifying opportunities to improve workflows, strengthen systems, and implement best practices.
• Utilize performance data, operational metrics, and stakeholder feedback to drive continuous improvement and informed decision‑making.
• Ensure programs consistently deliver high‑quality services while meeting operational and strategic objectives.

• Provide executive oversight of all DDA programs and assigned service lines, including monarc, LLC.
• Ensure programs operate in alignment with organizational values, person-centered practices, and established service standards.
• Lead the operational implementation and successful scaling of new services approved through the organization's strategic planning process.
• Develop, implement, and maintain operational policies and procedures that support effective, compliant service delivery.
• Ensure appropriate staffing structures, operational systems, and resources are in place to support organizational growth.

• Provide executive leadership for programmatic compliance, quality assurance, licensing, accreditation, and regulatory readiness across all assigned service lines.
• Ensure…