Assistant Plaza Director; Restaurants

Location:

I-95 JFK Memorial Hwy, MM 82, Aberdeen, MD, 21001

Job Title:

Assistant Plaza Director

Reports To:

Plaza Director Status:
Exempt Department:
Operations Date:
May 2025 Salary:

Support the Plaza Director in managing Turnpike Plaza operations, helping to deliver exceptional results, foster a positive culture, develop team members, and maintain client relationships. Assist in achieving financial, operational, and guest service objectives while contributing to a best-in-class work environment.

• Support the Plaza Director in meeting business unit expectations for financial performance, people management, client satisfaction, and business partner relationships.
• Assist in implementing strategies that enhance workplace culture and motivate team members to deliver exceptional guest experiences.
• Help identify and develop promising team members, supporting the leadership development pipeline.
• Monitor and enforce food safety standards and brand compliance across plaza operations.
• Assist in budget management and financial monitoring to support achievement of financial targets.
• Conduct regular brand standards audits and implement corrective actions as needed.
• Maintain a visible presence on the floor, supporting daily operations and addressing immediate concerns.
• Help develop and implement initiatives to improve employee retention and satisfaction.
• Support the Plaza Director in executing business strategies aligned with organizational goals.
• Assist in managing staffing requirements and monitoring adherence to budget guidelines.
• Ensure compliance with background screening procedures and maintain accurate employment records.
• Monitor and optimize daily schedules using workforce management tools to ensure appropriate staffing levels while controlling labor costs.
• Conduct regular facilities inspections to ensure high-quality storefronts and timely store openings.
• Liaise with various business units including Human Resources, Loss Prevention, and Finance to support daily operations.
• Represent the company in the Plaza Director's absence at meetings and public relations activities.
• Assume Plaza Director responsibilities when the Plaza Director is unavailable.

• Assist in leading and developing Unit General Managers and administrative staff.
• Help monitor performance against established goals and provide regular feedback to team members.
• Support the Plaza Director in conducting performance evaluations and development planning.
• Assist in handling associate relations matters according to company policies and procedures.
• Lead specific operational areas as delegated by the Plaza Director.

• Bachelor's degree in business administration, Hospitality, or related field preferred.
• 4+ years of experience in management of food, beverage, and retail operations, preferably in a multi-unit environment.
• Experience contributing to the success of a multi-million-dollar business operation.
• Strong understanding of financial metrics and business performance indicators.
• Demonstrated leadership abilities with focus on team development and motivation.
• Ability to help foster a positive, high-performance culture.
• Effective relationship management skills with internal and external stakeholders.
• Proficient in Microsoft Office suite and relevant business software.
• Strong planning and execution abilities to support strategic initiatives.
• Excellent oral and written communication skills.
• Analytical capability for budget monitoring and operational analysis.
• Strong time management, organization, and project coordination skills.
• Commitment to upholding high standards of guest service and professionalism.
• Ability to adapt to changing priorities in a fast-paced environment.