Wireless Retail Sales Associate ABERDEEN | Beards Hill Rd

Role Overview

Arch Telecoms Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They are brand ambassadors who create energy and excitement around our products and services. They work in a fast‑paced environment focused on customer needs.

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
• Use side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan, including accessories and IoT devices.
• Guide customers through their purchasing experience with thoughtful questions, informative answers and sharing expertise.
• Approach service and sales needs with patience, honesty, and empathy.
• Become proficient in digital tools designed to enhance interactions and onboarding, including coverage mapping, plan benefits and device/account troubleshooting.
• Complete training on in‑store experience, new skills and processes, systems knowledge and reference resources.
• Build relationships and partner with employees across channels, including business and customer service, to own the customer experience and resolve issues, creating a seamless environment.
• Successfully identify and hand off small business leads.
• Develop strong peer relationships and be accountable for the company’s success.
• Provide first‑class customer experience while enjoying a positive work environment.

• Strong desire to learn and master customer advocacy skills and build meaningful connections with customers.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and providing resolutions.
• Effective at balancing customer experience and performance goals.
• Minimum 6 months of customer service and/or sales experience, retail environment preferred.

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching milestones
• Opportunities for career advancement
• Cultural emphasis on care & excellence
• Discounted T-Mobile cell phone plan
• Health benefits for full‑time employees
• Monthly sales incentives, contests, rewards and more.

• At least 18 years of age.
• High school diploma or GED.
• Ability to stand for long periods.
• Ability to lift objects up to 25 lbs.
• Reliable transportation.
• Full‑time (40 hrs) or part‑time (20+ hrs) availability.

Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace a diverse workforce and welcome everyone to our team.