Mobile Retail Sales Pro | and Growth

Job Details

Job Location:

ABERDEEN | Beards Hill Rd 2 [699E] - ABERDEEN, MD 21001

Salary Range: $15.00 - $30.00 Hourly

We are hosting a hiring event for all applicants for Mobile Associate (MA), Retail Store Manager (RSM), and Retail Assistant Manager (RAM) on 5th to 7th June 2026 and would love for you to attend. We are anxious to discuss employment opportunities with you.

Event details: 13th to 25th June 2026, 11:00AM – 6:00PM, BY Arch Telecom, 1016 Beards Hill Rd SteM, ABERDEEN, MD 21001.

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand!

• Learn and build proficiency in customer service while concurrently providing a best‑in‑class customer experience and building loyalty by helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store.
• Side‑by‑side sell to find personalized solutions beyond the bare‑bones device and service plan, including accessories and emerging Internet of Things (IoT) devices.
• Guide your customers through their purchasing experience with thoughtful questions, informative answers, and sharing your expertise.
• Approach service and sales needs with patience, honesty, and empathy.
• Become proficient in the use of digital tools designed to enhance interactions and onboarding, such as demonstrating coverage, explaining plan benefits, and troubleshooting.
• Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.
• Build relationships with employees across channels, including business and customer service, to collectively own the customer experience, resolve issues, and create a seamless, run‑around‑free environment.
• Identify and handoff small business leads and develop strong peer relationships, while maintaining accountability for the company’s success.

• A strong desire to learn and master the skills required of our customer advocates and build meaningful connections with customers.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices while providing resolutions to issues.
• Effectiveness at balancing customer experience and performance goals.
• At least 6months of customer service and/or sales experience, retail environment preferred.

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• Culture of care & excellence
• Discounted T‑Mobile Wireless Plan
• Health benefits for full‑time employees
• Bonuses: monthly sales incentive programs, contests, rewards, and more.

• Be at least 18 years of age
• High school diploma or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25lbs
• Reliable transportation
• Full‑time (40hours) or part‑time (20+ hours) availability

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team.

Apply now:

Inquiries: