Business Control Manager - Enterprise Control Program Adherence

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for supporting the execution of internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise‑wide standards. Job expectations include driving improved awareness of specific enterprise policy and standard requirements and supporting organizational adherence. The role may also include identification of risks and assessment of control adequacy, as well as the identification and remediation of control deficiencies.

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise‑wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
• Supports the assessment of the design and effectiveness of the risk and control environment to support adherence to enterprise‑wide standards.
• Supports the implementation of optimized controls to support effective risk management.
• Partners with business leaders and process owners to drive improved awareness and adherence of various enterprise policy and standard requirements.
• Monitors process and control performance, identifying issues and control improvements for remediation.
• Supports ongoing monitoring and governance of metrics related to process and/or control performance

• 5+ years of experience with business controls, risk, compliance, audit, process design or similar function.
• Excellent written and verbal communication skills; ability to simplify and summarize complex topics.
• Executive presence and experience in effectively interacting with senior management and partnering across business lines.
• Effective partnering skills to build consensus; proven ability to influence peers/stakeholders across multiple groups.
• Ability to see the big picture and connect dots horizontally.
• Must stay inquisitive, probe…