Dispatcher, Customer Service​/HelpDesk

Job Posting

Employer:

Brown County

Salary: $20.67 Hourly

Location:

25 Market Street, Aberdeen, SD, 57401

Job Type: Full-Time

Department:
Sheriff's Department - Communications

Closing Date:
Continuous

Must perform tasks necessary for the operation of a combined communication center serving:
Fire Departments (urban and rural), County Sheriff's Department, and Police Departments, Ambulance services (urban and rural), Care flight, and any other agency deemed necessary.

Receives emergency and non-emergency calls, including enhanced 911, and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone, radio systems, and CAD systems.

Calls are completed in accordance with established local procedures as governed by the Communications Council and the Federal Communications (FCC) Rules and Regulations.

Must operate computer terminals for specialized access with various automated data banks in compliance with applicable laws.

Assigns appropriate public safety personnel for routine and emergency calls for service.

Assists in training new personnel on an assigned basis.

Perform other duties as assigned, including notifying supervisor of concerns.

Stress Management/Composure:
Dealing successfully with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, over the telephone, often where relations may be confrontational or strained.

Problem Solving/Analysis:
Read and comprehend simple instructions, short correspondence, and memos. Using initiative and independent judgment within established policy guidelines.

Teamwork Orientation:
Performing basic office support work. Comprehends and applies County/City ordinances, policies and procedures.

Decision Making:
Safety, security, and first aid policies and procedures. Determining and executing the proper course of action under emergent conditions.

Communication Proficiency:
Calmly, courteously and clearly in oral and written forms. Principles and techniques of public relations and customer service, both in person or over the phone. Effectively present information in one-on-one settings and small group situations. Ability to document all activity, locations, and status in the computer-aided dispatch system for public safety personnel, quickly disseminating any additional information.

Technical Capacity:
Use of specified computer applications. Learn law enforcement terminology and procedures. Perform basic mathematical functions. Ability to simultaneously listen and comprehend both telephone and radio traffic. General knowledge of the geography of Brown County, location of towns, cities, and communities, major and minor roadways/highways, and like information.

Health

Dental

Vision

Life

Retirement