Food Outlet Assistant Manager - Mount Rushmore National Memorial

Overview

Live. Work. Explore. as a part of our Food & Beverage team at Mount Rushmore National Memorial!

Located in the beautiful Black Hills region of South Dakota, Mount Rushmore National Memorial is open year‑round and operates retail shops and a variety dining outlets serving convenient grab‑and‑go meals and coffee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests.

We’re hiring Food Outlet Assistant Manager to Live. Work. Explore. in Mount Rushmore!

Responsible for ensuring positive guest experiences while meeting or exceeding company and regulatory standards.

• Position Type:
  Full‑Time, Year‑Round
• Start Date:
  
  as soon as possible
• Pay: $25.00/hour
• Schedule:
  
  Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Mount Rushmore, and proud stewards of the park.

• Employee housing (dormitory-style or RV site) and on‑site employee meals (cafeteria-style)
• On‑site laundry facility, Wi‑Fi (limited bandwidth), employee shuttle service available during peak season
• Fast‑paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world
• The adventure of a lifetime!

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

• Black Hills VIP Training Pass Discounts for local attractions
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program

• Responsible for training and supervising employees within the Food and Beverage operations. During off season we range from 5-10 employees, while in peak season we increase to over 80 employees.
• Ensure that all procedures are followed and completed to the property’s standards, including opening and closing.
• Evaluates business levels and prepares employee work schedules that maximize productivity and guest satisfaction.
• Addresses and resolves guest inquiries and complaints, escalating as needed.
• Reviews information such as daily food sales, guest attendance, queue times and labor hours to assist in maintaining a cost effective and guest service focused food and beverage operation.
• Maintain and support a positive environment for employees, guests, and partners.
• Assists with inventory.
• Understand and actively support Company’s Mission Statement, Core Values, and Sustainability efforts.
• Models and enforces Legendary Hospitality Standards.
• Ensure all employees receive and maintain serve safe food safety training and TIPS alcohol compliance training.
• Follow and enforce all food safety standards. Conduct periodic mock food safety audits to ensure outlets are always compliant.
• Assist with banquets as needed.
• Other duties as assigned.

• Two years of previous managerial experience within a fast casual and quick service restaurant; would consider candidates having worked in a fast‑paced retail or hospitality environment.
• A bachelor’s degree in hospitality or business management or other related program would be considered in lieu of previous managerial experience.
• Must have or be able to obtain within 6 months from hire, Serv Safe Manager certification.
• Ability to read, analyze, and interpret procedures, standards, and company and governmental regulations.
• Ability to effectively present information, communicate and respond to questions in a factual, positive, and professional manner.
• Ability to work in a fast‑paced environment where priorities could change quickly and with little notice.
• Must be a self‑starter who can work with minimal supervision while working within set guidelines.
• Willing to “pitch‑in” and help the team with tasks.
• Must be a positive team player with flexible schedules who like to have fun and have the passion to work.

Constantly standing, walking, handling, lifting/carrying up to 20 pounds, and pushing/pulling up to 25 pounds.

Frequently reaching outward, bending, lifting/carrying 21-50 pounds, and pushing/pulling 26-40 pounds.

Occasionally sitting, reaching above shoulder, climbing, crawling, squatting/kneeling, lifting/carrying of 50 pounds, and pushing/pulling over 40 pounds.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.