Network Assistant

General

Summary:

The Network Assistant position is responsible for maintenance, monitoring and supporting DRN Readi Tech Managed Service customers’ networks. The primary role includes but is not limited to assisting with day to day MS operations along with directly supporting customers and DRN’s IT Analysts. The Network Assistant position will report to the Enterprise IT Manager. The Network Assistant will complete a wide range of special projects as assigned.

The Network Assistant must possess the ability to work and get along with other employees and departments in a positive manner for the maximum benefit of the company. This individual will be expected to deliver exceptional customer service to both internal and external customers. Regular work hours are Monday through Friday 8 am to 5 pm. Night and weekend work may be required as the business need dictates along with an on‑call rotation schedule.

• Monitor, maintain and support all customer network devices including servers, routers, computers, tablets, printers, etc.
• Perform system maintenance work as directed by the IS Team
• Image machines
• Level 1 IS Support
• Sonicwall firmware upgrades
• MS Customer onsite and remote support
• Patching
• Preparing quotes for customers or Analysts via Quosal
• Connectwise Power User
• Research & development for Analysts and Sales team as needed
• Goal & team focused

• Attendance is an essential function of this position. Regular, reliable, consistent and punctual attendance is required.
• Responsible for all other duties as assigned.

• Knowledge of company policies, procedures, products and services.
• Knowledge of Microsoft Office Suites.
• Knowledge of Microsoft Office 365 and Exchange Online Experience.
• Knowledge of Microsoft Active Directory Domain Management, Terminal Services.
• Knowledge of the following protocols/standards: SMTP, POP, FTP, DNS, DHCP.
• Skill in routing and switching.
• Skill in project-based efforts.
• Skill in security.
• Skill in applying best practices consistently.
• Ability to create and adapt in a fast‑paced environment.
• Ability to communicate with customers, co‑workers and various business contacts in a professional and courteous manner.
• Ability to organize and prioritize multiple work assignments.
• Ability to make sound decisions using information at hand.
• Ability to self‑direct and efficiently manage time and tasks.
• Ability to contribute in a sales environment.

2 year IT related degree required along with related job experience.

Must have (or be able to obtain within 1 year) entry‑level certifications along with the ability to obtain additional professional certifications as the business need dictates.

• Seeing:
  Identify maintenance needs on buildings and grounds; drive vehicle and operate machinery such as mowers/trimmers.
• Communication:
  Communicate with co‑workers.
• Movement:
  Move around facilities to perform maintenance and other assigned duties.
• Climbing / Stooping / Kneeling:
  Ascend and descend ladders and work on different levels of buildings.
• Lifting/Pulling/Pushing:
  Lift at least 50 pounds regularly from floor to waist, occasionally overhead, and move heavy equipment.
• Fingering/Grasping/Feeling:
  Write, type, and use phone system.

This factor measures the surroundings or physical conditions under which a job must be done and the extent to which those conditions make the job disagreeable. Consider the presence and relative amount of exposure to dust, dirt, heat, fumes, contaminants, cold, noise, vibration, wetness, etc.

Good working conditions with the absence of disagreeable conditions.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

This position is an exempt position, not subject to the overtime provisions of the Fair Labor Standards Act. DRN is an Equal Opportunity Employer and offers a competitive compensation and benefits package.