Night Auditor: Guest Services & Overnight Operations

Mercure Aberdeen Caledonian is an elegant Victorian hotel in the city centre, overlooking Union Terrace Gardens.

As a Night Auditor, you will play a vital role in ensuring the smooth and efficient operation of the hotel during the overnight period. You will be responsible for delivering exceptional guest service, maintaining accurate financial records, and ensuring the safety and security of both guests and the property throughout the night.

At TROO Hospitality, we cherish and uphold our core values of Loyalty, Integrity, Versatility, and Excellence, and we eagerly seek individuals who exemplify these values in all aspects of their work.

About the role:

• Provide a warm and professional welcome to guests during the overnight shift, delivering exceptional customer service at all times.
• Carry out the nightly audit process accurately and efficiently, ensuring all financial transactions and reports are balanced and completed correctly.
• Handle guest check-ins and check-outs, process payments, and respond promptly to guest enquiries and requests.
• Monitor the security of the hotel throughout the night, ensuring a safe environment for guests and team members.
• Prepare daily reports and maintain accurate records in line with company procedures and standards.
• Communicate effectively with other departments to ensure a seamless guest experience and smooth handover between shifts.
• Respond calmly and professionally to any issues or emergencies that may arise during the night shift.
• Maintain a clean, organised, and welcoming front desk and lobby area, reflecting our commitment to excellence.
• Demonstrate flexibility and versatility by supporting other departments when required during quieter periods of the shift.

About you:

• Previous experience in a hotel reception or Night Auditor role is preferred.
• Strong numerical and administrative skills with excellent attention to detail.
• Confident using hotel management systems and Microsoft Office applications.
• Excellent communication and interpersonal skills with a professional and friendly approach.
• Ability to work independently, remain organised, and manage responsibilities effectively during overnight shifts.
• A proactive and reliable attitude with the ability to remain calm under pressure.
• Flexibility to work nights, weekends, and public holidays as required.
• A commitment to delivering exceptional guest experiences and upholding TROO Hospitality’s values at all times.
• Free Meals on Duty
  :
  Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
• Food & Beverage Discounts
  :
  Enjoy discounts at our restaurants and bars.
• Employee Discount Rates
  :
  Access exclusive travel discounts at our hotels and across the Accor portfolio
  . Extend the adventure to your loved ones with Friend and Family Rates.
• Long Service Incentives
  :
  Celebrate dedication with special rewards and recognition for your loyalty over the years.
• Refer a Friend Scheme
  :
  Share the greatness of TROO Hospitality and earn bonuses for every new recruit.
• Employee Assistance Programme
  :
  Receive support and guidance when life throws its curveballs.