Receptionist, Hospitality ​/ Hotel ​/ Catering

Mercure Aberdeen Caledonian is an elegant Victorian hotel in the city centre, overlooking Union Terrace Gardens.

Who are we looking for?

We are on the hunt for an outgoing Receptionist to continue the work of our excellent Front Office team. Sound like you?

If so, you’ll be brimming with the friendliness and warmth that TROO is famous for, and capable of energising our front of house operations with your infectious enthusiasm. You’ll be well‑turned out, highly‑motivated and brimming with confidence, which you’ll use to go above and beyond in making each guests’ experience truly special.

As you grow in the role, you’ll become a fount of knowledge on the heritage of our unique properties as well as the quality of our food and drink, which you’ll use to keep customers informed and enlightened during their stay.

You’ll be the first and last face many of our visitors encounter, effortlessly reflecting our values of Loyalty, Integrity, Versatility and Excellence. And as you make the role your own, you’ll be nurtured and developed with considered career progression to ensure you flourish within our team.

• Welcome all guests and customers to the hotel with exceptional service, including seamless guest check‑in and check‑out processes.
• Uphold the highest standards of service throughout the guests' stay.
• Adhere to hotel and company cash and credit handling procedures, promptly reporting any discrepancies to supervisors or managers.
• Stay informed about hotel occupancy to optimise room sales.
• Seize commercial opportunities by upselling within the department.
• Ensure accurate posting of charges with supporting documentation for guest accounts.
• Handle reservations in accordance with company and brand standards.
• Contribute innovative ideas for department and hotel enhancement.
• Maintain equipment safety and adhere to company guidelines and risk assessments.
• Address customer queries or concerns with professionalism and efficiency.
• Provide support to guests with inquiries, luggage, and booking services when needed.
• Foster positive working relationships with colleagues across the department and hotel.

• Previous experience in a hospitality or customer service role preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritise tasks in a fast‑paced environment.
• Proficiency in handling cash and credit transactions.
• Knowledge of reservation systems is advantageous.
• Commitment to delivering outstanding guest experiences.

• Free Meals on Duty
• Food & Beverage Discounts
• Employee Discount Rates
• Long Service Incentives
• Refer a Friend Scheme
• Employee Assistance Programme