Food And Beverage Assistant

Food And Beverage Assistant - Aberdeen, Aberdeenshire Mercure Aberdeen Caledonian Hotel Mercure Aberdeen Caledonian is an elegant Victorian hotel in the city centre, overlooking Union Terrace Gardens.

Job Description We are looking for a friendly, enthusiastic, and customer-focused Food & Beverage Assistant to join our hotel team. If you enjoy delivering excellent service, working in a fast-paced environment, and creating memorable experiences for guests, we'd love to hear from you.

Key Responsibilities
• Welcome guests in a warm and professional manner.
• Take food and beverage orders accurately and efficiently.
• Serve food and drinks to a high standard.
• Set up and clear tables, ensuring all dining areas are clean and well-presented.
• Prepare beverages, including tea, coffee, and bar drinks (where applicable).
• Process payments and operate the till/POS system.
• Follow food hygiene, health and safety, and company procedures.
• Assist with breakfast, lunch, dinner, conferences, banquets, and special events as required.
• Work collaboratively with the kitchen and wider hotel team to deliver exceptional guest service. What We're Looking For
• Previous experience in hospitality or food and beverage is preferred but not essential, as full training will be provided.
• Excellent communication and customer service skills.
• A positive attitude with a willingness to learn.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Strong teamwork skills and a professional appearance.
• Ability to remain calm and efficient in a busy environment. Troo Benefits Free Meals on Duty :
Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours. Food & Beverage Discounts :
Calling all foodies! Enjoy mouth watering discounts at our restaurants and bars. Employee Discount Rates :
As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels and across the Accor portfolio . Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices. Long Service Incentives :
Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years. Refer a Friend Scheme :
Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit. Employee Assistance Programme :
We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.