Service Engineer

Location:

UK-wide territory (regular travel required)

Employment:
Permanent

An established manufacturer of heating appliances is seeking a Service Engineer to carry out warranty work, servicing and repairs across gas, electric and solid-fuel heating products. Working closely with a regional service team, you will diagnose faults, resolve technical issues and deliver a high standard of customer service.

The role involves working across a designated territory, with travel to other parts of the UK as required and overnight stays of up to four nights per week. A fully equipped company van, laptop/tablet and phone will be provided.

• Carry out warranty inspections, annual servicing and repairs on heating appliances.
• Diagnose faults and resolve technical issues efficiently, aiming for first-visit resolution.
• Determine whether faults are caused by manufacturing defects, installation issues or user error.
• Complete chargeable servicing and repair work, including taking customer payments on-site.
• Identify opportunities to promote additional servicing and maintenance work.
• Maintain accurate records of service calls, tests performed, faults identified and work completed.
• Submit technical reports and service documentation through the company's digital systems.
• Ensure customer safety and compliance with relevant regulations, issuing safety notices where necessary.
• Return faulty components with appropriate labelling for further investigation.
• Deliver professional, courteous customer service and represent the business positively.
• Support product training for retailers and other company personnel.
• Maintain the company vehicle, ensuring it remains clean, roadworthy and properly serviced.

• Proven experience servicing, repairing or maintaining heating appliances or comparable equipment in the field.
• Full UK driving licence.
• Relevant gas safety qualifications, including:
  • CCN1 - Domestic Core Gas Safety.
  • HTR1 - Gas Fires and Wall Heaters.
  • CONGLP1 - LPG Changeover.
  • CPA1 - Combustion Analysis.
• Relevant Gas Safe requirements and registration.
• Strong face-to-face communication and customer service skills.
• Confidence discussing service charges and payment requirements with customers.
• Accurate record-keeping and report-writing skills.
• Familiarity with email, Microsoft Word and digital reporting systems.
• A proactive, professional and diplomatic approach to resolving customer issues.
• Flexibility to undertake varied duties and regular overnight travel.

Candidates with relevant heating industry experience but without all the listed qualifications may also be considered.

• Fully equipped company van.
• Company-provided laptop/tablet and mobile phone.
• Ongoing product training and technical development