Customer Service Rep​/Teller

Customer Service Rep/Teller - 20 hrs per wk

Job Category
:
Retail Banking

Requisition Number
: CUSTO
001316

Locations

Showing 1 location

Bank of the Pacific - Aberdeen Branch
300 E Market Street
Aberdeen, WA 98520, USA

Customer Service Rep/Teller is responsible for serving customers, performing account related transactions or maintenance and supporting branch functions. CSR’s contribute to The Bank’s success by delivering outstanding customer service, achieving individual goals and supporting team members. Processes a variety of customer account transactions, quickly, accurately and confidentially. Provides an exceptional banking experience to our customers by building relationships.

• Greets customers, ascertains customers' needs and directs them to the appropriate branch representative. Informs clients of new services and product promotions.
• Deliver outstanding service in all aspects of your daily tasks.
• Assists customers with routine account-related requests/inquiries such as deposits or withdrawals, funds transfers, loan and installment payments, official checks and money orders, bank products or services, and other transactions as requested or assigned.
• Maintains and reconciles a cash drawer, adhering to Bank cash handling & security policies and procedures.
• Perform and support daily tasks that maintain the integrity of the branch (balance ATM, process night drop, balance negotiable instruments, process returned mail, balance credit card machine, monitor lobby rate sheets and brochures)
• Researches and resolves customer service issues within given authority, acting as the liaison between the customer and other bank departments when necessary.
• Secure against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds
• Identify fraudulent activity
• Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.
• Provides an extraordinary customer experience
• Complies with bank operations and security procedures in accordance with policy and standards.

Education/Knowledge/Skills & Abilities

• High School diploma or equivalent
• Experience in a customer service work environment preferred
• Ability to work in a fast-paced cash handling environment
• Maintain a professional demeanor at all times
• Effective verbal and written communication skills; proper phone and email etiquette
• Ability to work effectively as part of a team
• Build relationships with customers and internal teammates
• Basic math skills
• Possess general computer knowledge, able to navigate menu operated systems
• Familiarity with standard office equipment such as adding machine, copier, fax, scanner, printer, etc.

Physical and Mental Requirements

• Ability to perform repetitive finger, hand, and arm movements
• Ability to lift up to 20lbs.
• Ability to effectively discern information and formulate appropriate action
• Ability to sit or stand for extended periods of time
• Ability to reach, squat, bend, and manually manipulate standard office equipment
• Ability to think critically and provide appropriate solutions

Our Mission is simple, to be the best Bank for our employees, customers, investors and community. We are committed to delivering memorable service beyond the customer’s expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. We will maintain a professional appearance through dress, conduct and an orderly work area.

A successful candidate will possess these qualities and be enthusiastic, professional and of high ethics. They will embrace our Mission, Vision and Values and actively contribute to our success.

We consistently demonstrate this through teamwork and open communication, integrity, honesty and respect for others, enthusiasm and positive recognition, professionalism, initiative and innovation, accountability, focused action and timely follow-through, and a commitment to make our company a success.

• CSR Salary range is $18.50 to $21.00 per hour.
• CSR II Salary range is $20.00 to $22.00 per hour.
• CSR III Salary range is $21.00…