Customer Service Representative

This position is Onsite. Our office is located at 915 Anderson Drive Aberdeen, Washington 98520.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives?

Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday‑Friday. Employees must be willing to work any of our 8‑hour shift schedules during 8:00 am‑5:00 pm PST. Occasional overtime may be required.

We offer 2 weeks of on‑the‑job training; hours will be aligned with your schedule.

• Perform insurance eligibility checks and obtain pre‑authorizations with carriers, researching and resolving issues to maximize profitability.
• Coordinate daily with hospital department contacts as part of the Prior Authorization workflow.
• Interact with patients intermittently to resolve account issues.
• Other duties as assigned.

• You must live and work onsite at 915 Anderson Dr, Aberdeen, WA 98520.
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