Supervisor PGO Operations

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Sunday, May 24, 2026

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you’ll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Leads and motivates a diverse Construction and Maintenance team to achieve company objectives and provides safety leadership for the team. Possesses leadership skills that are embraced by Craft employees to oversee and execute construction, maintenance and restoration activities. Responsible for accomplishing work within the work schedule to meet customer needs. Demonstrates strong operational expertise to lead activities that support customers and communities to provide a safe, reliable and cost-effective electric system.

Ensures application of standards, work methods and procedures and safe work practices by all employees. Ensures development of employees through the recognition of talent and skills, the use of available tools and training, and addresses and resolves employee issues.

Responsibilities

Manages the C&M Team to ensure the provision of reliable and quality service for distribution served customers and achieve process results including achieving financial and organizational targets.

• Complete field reviews, observations and safety audits to ensure progress, performance, quality and results.

• Ensures assigned work is accomplished within the work schedule and in compliance with distribution-design and construction standards.

• Ensures standard work processes are followed by team.

• Monitors team results to identify opportunities for improvement.

• Initiates actions to ensure objectives are achieved and improvement opportunities are addressed.

• Ensures geographic area is appropriately staffed and supported for 24/7 operations. This includes both individual availability and setting employee expectations.

• Leads restoration activities on and off system

Leads a safe, productive and motivated work force to ensure a cohesive team effort.

• Ensure safe working conditions and practices by providing adequate safety training of work practices and procedures. Initiate action to promptly correct potential or actual safety problems.

• Actively shares information with employees.

• Develop a culture of two-way communication, encouraging employee feedback.

• Enable employees to make decisions within boundaries of processes and goals.

• Develop a culture which supports continuous employee development (training, career development, technical), by conducting career development discussions with employees to understand career objectives and goals.

• Assist employees in identifying, developing and monitoring career developmental opportunities.

• To provide individual behavior coaching and feedback to ensure continuous improvement.

• Resolves employee issues such as corrective action, IBEW contract administration (if applicable), etc.

• Conducts interviewing and hiring of exempt and craft employees

Implement Continuous Improvement

• Serve as model of leadership for change.

• Supports Human Performance and Corrective Action Programs by investigating, reviewing and communicating events, leading and participating in RCAs and implementation of corrective actions.

• Analyze feedback to ensure appropriate actions are taken to positively impact results.

• Provide performance feedback to leadership for continuous improvement.

• Ensures implementation of organizational improvements and technology.

• Analyze KPI reports and take appropriate actions

Maintain positive customer relations to resolve complaints and concerns.

• Respond in a timely manner to customer concerns and elevated commission complaints.

• Negotiate with customer for satisfactory resolution.

• Ensures that customer incidents are thoroughly investigated and reviewed with responsible employee.

Serves as local contact for various company issues

• Support employees in…