Automotive Service Manager

Aberdeen, United States | Posted on 07/22/2026

Lead People. Elevate the Customer Experience. Build the Next Chapter.

For more than 58 years, Harr Motors hasbuilt its reputation on relationships, integrity, and taking care of customers and employees. As a second-generation family business, we are looking for a Service Manager who wants to help protect that legacy while building what comes next.

The Service Manager leads the daily operations of the Service Department, developsa high-performing team, delivers an exceptional ownership experience, anddrives sustainable profitability. This role is ideal for a proven automotive leader who values integrity over excuses, accountability over blame, solutions over problems, and people over ego.

Success will be measured not only by financial performance, but also by customer loyalty, employee engagement, operational discipline, and the culture created within the department.

• Lead,coach, and develop service advisors, technicians, dispatchers, and support staff.
• Createa customer-first culture focused on trust, communication, and an outstanding ownership experience.
• Manage workflow, scheduling, repair quality, cycle time, and technician utilization toensure work is completed accurately and efficiently.
• Monitor department performance, including labor sales, gross profit, effective laborrate, productivity, expenses, and overall profitability.
• Reviewkey performance indicators daily and implement clear action plans to improve results.
• Establish expectations and hold team members accountable for performance, attendance,professionalism, safety, and ethical conduct.
• Resolve customer concerns promptly and professionally while protecting long-term relationships.
• Recruit,hire, onboard, train, mentor, and evaluate department personnel.
• Partner closely with Parts, Sales, and the Business Office to create seamless dealership operations.
• Maintain compliance with manufacturer standards, warranty policies, safety regulations,and dealership procedures.
• Promote continuous improvement through regular coaching, performance reviews,recognition, and process refinement.

• Customer Satisfaction Index (CSI)
• Warranty compliance
• Employee retention and engagement
• Department profitability
• Technician productivity, proficiency, and efficiency

• Minimumof five years of automotive service management experience.
• Demonstratedability to lead teams, improve customer satisfaction, and grow departmental profitability.
• Strong knowledge of dealership management systems, manufacturer processes, warranty requirements, and service operations.
• Abilityto analyze financial statements, operating reports, and performance metrics and translate them into action.
• Excellent communication, coaching, decision-making, and conflict-resolution skills.
• Ahigh level of integrity, professionalism, accountability, organization, and adaptability.

Our Service Manager leads by example, communicates with honesty and respect, and creates an environment where accountability and continuous improvement are the standard. This leader takes ownership of department performance, addresses challenges directly, makes decisions based on facts rather than emotion, andbuilds trust with customers and employees.

Wedo not expect perfection. We expect ownership. We are looking for someone who learns from mistakes, takes responsibility, recognizes strong performance, addresses concerns promptly, and continually strives to improve the team and the customer experience.

• Customers consistently receive an exceptional, transparent service experience.
• Employees understand expectations and are coached and held accountable fairly and consistently.
• The department meets or exceeds its financial and operational goals.
• Team members feel supported, challenged, recognized, and motivated to improve.
• The Service Department operates efficiently with a positive, solution-focused culture.

Youmay be the right fit if you believe people deserve honesty, customers deserve excellence, and teams perform best when expectations are clear and accountability is consistent. You enjoy coaching others, solving problems, celebrating wins, taking ownership when things do not go as planned, and building a department people are proud to be part of.

Join Harr Motors and help preserve atrusted legacy while building the next chapter of it.

We look forward to meeting leaders whoare ready to make a lasting impact.