Program Manager

Program Manager (Project Management)

The Program Manager (PM) for multiple locations is responsible for overseeing program operations across multiple locations, ensuring the delivery of high-quality Instruction and Support Services thatalign with the organization's mission and values. This leadership role focuses on developing,implementing, and evaluating best practices in program management while fostering a culture of continuous improvement and compliance with regulatory standards. The Program Manager will work alongside site managers and direct support staff to enhance program effectiveness, client care,operational efficiency and quality assurance initiatives.

• Program Oversight:
  Manage daily operations for multiple program locations, ensuring quality services are delivered consistently across all sites in accordance with organizational policies andstate regulations.
• Quality Assurance:
  Develop and implement quality assurance protocols, conduct regular weeklyvisits, monthly audits, and review program data to monitor performance, identify areas for improvement, and ensure compliance with industry standards.
• Instruction and Support Services:
  As ISS employee's Program Manager's will be required to worka minimum of 51% of their time directly with of on behalf of clients in Supported Living services,including but not limited to working direct care at numerous locations HALA supports.
• Training and Support:
  Provide training, resources, and ongoing on-site support to Team Leader sand Direct Support Staff to enhance their ability to deliver quality services and implement best practices.
• Client and Stakeholder Engagement:
  Build and maintain strong relationships with clients,families, and external stakeholders, ensuring feedback is utilized for continuous program improvement.
• Data Analysis and Reporting:
  Collect and analyze program data, prepare reports on key performance indicators, and present findings to senior leadership, utilizing data to drivedecision-making and strategic planning.
• Crisis Management:
  Address programmatic concerns and crises effectively, providing guidance and resources to site teams when challenges arise, which means also being on-call for emergencies.