Xfinity Retail Sales Professional

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Provide outstanding customer service with all customer interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret and clarify their account statements and pay their bills in the store.
• Answer any questions customers have on current or new services, make changes to account data, upgrade levels of service, and process all general service requests.
• Act as a brand ambassador to promote Comcast/Xfinity products.
• Provide expert‑level understanding and passion around technology, especially Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment by connecting products and services to customers’ everyday lifestyles.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.

• Day‑One benefits: medical, dental, vision coverage;
  Comcast Xfinity courtesy services in serviced areas; discount tickets to Universal Resorts; paid parental leave; tuition reimbursement up to $8,000 for full‑time employees; paid time off; and a 401(k) savings plan with up to 6% dollar‑to‑dollar matching.
• Additional benefits include best‑in‑class medical, dental, and vision coverage;
  Comcast Xfinity courtesy services; and many more.

• Understand and follow our Operating Principles.
• Own the customer experience, think and act in ways that put customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff, be enthusiastic learners, users and advocates of our game‑changing technology, products, and services, especially our digital tools and experiences.
• Win as a team, make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System, joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors, and our communities.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an equal‑opportunity workplace. We consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected class.

• Customer‑Focused
• Workplace Organization
• Persuasion
• Teamwork Technical Knowledge
• Self‑Motivation
• Communication
• Resilience
• Critical Thinking / Problem Solving
• Professional Integrity

Base Pay: $17.20 per hour

Total Target Compensation (Base Pay plus Targeted Commission): $24.89 per hour

Commissions may provide additional earnings for achieving sales targets.

High School Diploma or GED.

2–5 years in a retail sales or customer‑service role.