Xfinity Retail Sales Professional

Job Summary

Bring your energy, curiosity, and passion—and we’ll give you the tools to build a rewarding retail career at Xfinity.

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Provide outstanding customer service during all interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret and clarify account statements and process bill payments in store.
• Answer questions about current or new services, make changes to account data, upgrade service levels, and process general service requests.
• Act as a brand ambassador to promote Comcast/Xfinity products.
• Maintain detailed product knowledge, including competitive information.
• Adhere to retail operational policies and procedures to ensure a consistent and professional store environment.

High School Diploma or equivalent. Must adjust to a flexible work schedule, including evenings, weekends, and holidays as necessary. Regular, consistent, and punctual attendance. Ability to carry or lift 25‑pound boxes and move around the store constantly.

• Communication
• Critical Thinking
• Problem Solving
• Customer‑Focused
• Persuasion
• Professional Integrity
• Resilience
• Self‑Motivation
• Teamwork
• Technical Knowledge
• Workplace Organization

• Medical, Dental and Vision coverage
• Comcast Xfinity courtesy services in serviced areas
• Discount tickets to Universal Resorts
• Paid parental leave
• Tuition reimbursement up to $8,000 for full‑time employees
• Paid Time Off
• 401(k) savings plan with up to 6% dollar‑to‑dollar matching

Base Pay: $17.20 per hour. Total Target Compensation (Base Pay + Targeted Commission): $24.89 per hour. Sales positions are eligible for commissions, and many non‑sales positions are eligible for bonuses.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.