Shift leader, Retail

Position Overview

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader ensures the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift.

• Demonstrate mastery of the DOING of Team Member with ease, enthusiasm and excellence.
• Lead shifts focusing on team engagement and guest satisfaction with an unwavering commitment to “Make Fun Happen”.
• Think strategically about maximizing product sales and waste management.
• Demonstrate “total store vision” and take ownership of the store’s look and feel.
• Be knowledgeable about the daily deployment and the roles and responsibilities associated.
• Consistently leverage effective communication on the floor during the shift.
• Identify team and guest needs and address situations before they become problematic.
• Understand multiple priorities of the shift and effectively communicate and delegate objectives and tasks.
• Take ownership of the current shift and the following shift.
• Ensure team is executing SOP and quality standards correctly and consistently.
• Actively coach and give feedback to Team Members to ensure they bring their best DOING and BEING to their role.
• Train team on role responsibilities, product knowledge and promotional items.
• Perform administrative tasks with integrity and completion, including bank deposits, inventory, store product orders and others as assigned.
• Actively develop Team Members and discuss career and professional growth.
• Bring the Core Values to life:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Show confidence and own decision‑making responsibility when acting as Manager on Duty.
• Remain resilient under pressure and maintain calm in critical moments.
• Bring joyfulness to leading the team, serving guests, and being a community member.
• Seek service orientation and create success for others.
• Bring enthusiasm and curiosity to being a subject‑matter expert and mentor others.
• Demonstrate humility and curiosity needed to lead a diverse team and eagerness to learn.
• Give powerful feedback, focusing on commitment, not compliance.
• Seek to make a positive impact on others and create an inclusive, inspiring culture on every shift.
• Take full ownership of own development and actively seek feedback and growth opportunities.

• At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader.
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.
• Preferred:
  High school diploma or GED equivalent.
• A valid driver’s license and reliable transportation.

• Hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours.
• Ability to accomplish the physical requirements with or without reasonable accommodations.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state, or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

If you have a disability or special need that requires accommodation, please let us know.