RV Service Advisor – Customer Service & Service Operations

RV Service Advisor

Four Seasons RV – Abilene, Kansas
Full-Time | On-Site

Four Seasons RV is looking for an experienced, organized, customer-focused Service Advisor to join our team at our Abilene, Kansas location
.

We are a family-owned and operated RV dealership with multiple locations in Kansas
, and we believe our employees and our customers should be treated like people—not numbers.

The Service Advisor is one of the most important positions in our dealership. You will be the primary connection between our customers and our service department, helping customers understand what is happening with their RV while coordinating with technicians, parts personnel, warranty staff and service management to keep repairs moving.

If you are a great communicator, highly organized, comfortable with computers, able to handle multiple priorities and enjoy being part of a team
, we want to talk with you.

As an RV Service Advisor, you will help manage the customer’s service experience from the initial appointment through final pickup.

Your responsibilities will include:

• Greet customers and professionally discuss their RV service and repair concerns.
• Listen carefully and accurately document each customer’s concerns on the repair order.
• Schedule service appointments and help manage the daily service workload.
• Maintain accurate customer, RV and repair information in our dealership management system.
• Review repair orders and make sure customer concerns are clearly documented for technicians.
• Communicate with technicians, the Shop Foreman, Parts Department, Warranty Department and Service Manager throughout the repair process.
• Prepare and communicate repair estimates to customers.
• Obtain customer authorization before approved work is performed.
• Provide customers with timely and professional updates regarding the status of their RV.
• Follow up on parts orders, backorders and other items that may delay completion.
• Communicate changes in estimated completion dates as soon as they become known.
• Document customer approvals, declined repairs, conversations and repair status accurately in the computer.
• Help ensure completed work has gone through the appropriate quality-control process before customer pickup.
• Review completed repairs and charges with customers in a clear, professional manner.
• Help identify additional maintenance or repair needs when appropriate.
• Work closely with the entire service team to improve productivity, customer satisfaction and department performance.
• Maintain organized and accurate repair orders throughout the entire service process.
• Follow up with customers after service when appropriate.
• Help create the kind of service experience that earns repeat customers and referrals.

The right person for this position does not simply answer phones and write repair orders. We are looking for someone who takes ownership of the customer experience.

You must be able to communicate professionally with customers, technicians, managers and coworkers.

That includes being comfortable having conversations when repairs are delayed, additional work is discovered or a customer has a concern.

We believe customers should receive communication before they have to call us asking for an update.

This position requires frequent computer use throughout the day.

You should be comfortable learning and working with:

• Dealership management software
• Repair orders
• Customer records
• Email
• Text communication
• Scheduling systems
• Parts and service information
• Microsoft Office or similar business software

Accurate documentation is a major part of this job.

Our Service Advisors may have multiple customers, technicians, repair orders, estimates, parts orders and approvals in progress at the same time.

You need to be able to prioritize work, maintain accurate notes and follow an issue through to completion.

Service Advisors do not work alone.

You will work closely with our technicians, Shop Foreman, Parts Department, Warranty Department, Service Manager, Sales Department and other dealership employees.

We are…