Office Assistant I​/II​/III - Veterans Cemetery

Location:

Parks & Recreation, 633 Walnut, Abilene, Texas, United States of America.

Under general supervision, this position provides administrative and customer service support while performing a variety of clerical duties. The role ensures burial services are carried out with professionalism, compassion, and accuracy. The office assistant plays a vital role in the daily operations of the Veterans Cemetery, serving as a primary point of contact for veterans and their families, visitors, funeral homes, and service providers.

• Perform front office duties, including answering phones, greeting visitors, and assisting the public with information regarding cemetery policies, procedures, and activities.
• Serve as a representative during committal services, ensuring dignified and respectful delivery of service(s).
• Support registration processes and ensure all associated burial processes are completed in a timely and professional manner.
• Utilize the Veterans Administration (VA) Burial Operations Support System (BOSS) to schedule and coordinate interments.
• Maintain accurate and timely filing and storage of records, reports, and documentation.
• Monitor and maintain office supplies and equipment.
• Review and distribute inbound and outbound mail; prepare responses to routine inquiries not requiring supervisory action.
• Receive and address complaints and inquiries, providing information or directing individuals to the appropriate department as necessary.
• Coordinate with the Cemetery Director on office operations and cemetery administrative functions.
• Ensure compliance with Veterans Administration (VA) and National Cemetery Administration (NCA) regulations, policies, and procedures, including those related to data privacy, interment processes, tracking of remains, headstone/marker accountability, and overall cemetery standards.
• Operate a personal or City vehicle for City business.
• Advise Office Assistant I on office operations and cemetery administrative functions; assists with or assumes these duties as needed during their absence.
• Coordinate/assist with cemetery volunteer days and special holiday events.
• Approval authority for determining registration/interment eligibility.
• Process and disseminate daily reports to Texas Veterans Land Board (VLB) representation as necessary.
• Process donations with Texas Veterans Land Board (VLB) On-Site Representative (OSR).
• Advise Office Assistant I/II on office operations and cemetery administrative functions; assists with or assumes these duties as needed in their absence.
• Maintain monthly statistical reporting and inventory records related to burial operations and cemetery administrative functions using the Texas Veterans Land Board (VLB) Docu Share system(s) as necessary.
• Utilize the Veterans Administration (VA) Burial Operations Support System (BOSS) to order grave markers, headstones, and niche covers as necessary.
• Maintain Texas Veterans Land Board (VLB) Plot Allowance program using the Quick Submit application as necessary.

• Knowledge of proper English grammar, spelling, and punctuation.
• Knowledge of office equipment, filing systems, and office procedures.
• Knowledge of Microsoft Operating System (MOS) application(s).
• Skill: type at a speed necessary for successful job performance.
• Skill: operate office and computer equipment.
• Skill: safely operate a motor vehicle.
• Ability: pass a background screening administered by the Department of Veterans Affairs (VA) and obtain a Personal Identity Verification (PIV) access card within ninety (90) days of employment. Successful VA background screening is mandatory for this position.
• Ability: learn and operate various Operating System (OS) applications; ability to prepare and organize data entry.
• Ability: maintain accurate records and files.
• Ability: multi-task efficiently to complete primary job functions.
• Ability: interact in a courteous and tactful manner with the public.
• Ability: communicate clearly and concisely, both orally and in writing.
• Ability: establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
• Ability: follow and embrace the…