Office Assistant I​/II​/III - Veterans Cemetery

General Description

Under general supervision, this position provides administrative and customer service support while performing a variety of clerical duties. The office assistant plays a vital role in the daily operations of the Veterans Cemetery, serving as a primary point of contact for veterans and their families, visitors, funeral homes, and service providers.

• Perform front office duties: answer phones, greet visitors, and assist the public with information regarding cemetery policies, procedures, and activities.
• Serve as a representative during committal services, ensuring dignified and respectful delivery.
• Support registration processes and ensure all associated burial processes are completed in a timely and professional manner.
• Use the Veterans Administration (VA) Burial Operations Support System (BOSS) to schedule and coordinate interments.
• Maintain accurate and timely filing, reports, and documentation.
• Monitor and maintain office supplies and equipment.
• Review and distribute inbound and outbound mail; prepare responses to routine inquiries not requiring supervisory action.
• Receive and address complaints and inquiries, providing information or directing individuals to the appropriate department as necessary.
• Coordinate with the Cemetery Director on office operations and cemetery administrative functions.
• Ensure compliance with VA and National Cemetery Administration (NCA) regulations, policies, and procedures, including data privacy and burial operations standards.
• Operate a personal or city vehicle for city business.
• Assist and advise Office Assistant I and II during their absence and take on their duties as needed.
• Coordinate cemetery volunteer days and special holiday events.
• Approve registration/interment eligibility determination.
• Process and disseminate daily reports to Texas Veterans Land Board (VLB) representation.
• Process donations with VLB On‑Site Representative (OSR).
• Order grave markers, headstones, and niche covers using BOSS as necessary.
• Maintain VLB Plot Allowance program using Quick Submit application as necessary.
• Perform other job‑related duties and responsibilities as necessary.

• High school diploma or GED required.
• Valid Texas driver’s license or military waiver required.
• Pass a background screening administered by the Department of Veterans Affairs and obtain a Personal Identity Verification (PIV) access card within 90 days of employment.
• One year general clerical experience required for Office Assistant I; three years for Office Assistant II; and five years for Office Assistant III.
• Proficient in proper English grammar, spelling, punctuation, office equipment, filing systems, and office procedures.
• Proficient with Microsoft Operating System (MOS) applications and other OS applications for data entry.
• Typing speed sufficient for successful job performance.
• Ability to operate office and computer equipment and to safely operate a motor vehicle.
• Maintain accurate records and files; multi‑task efficiently; interact courteously with the public; communicate clearly in writing and orally; establish and maintain cooperative working relationships internally and externally.
• Adhere to the City of Abilene Core Values and act as a team member to accomplish the Division’s mission.
• Weekend schedule and overtime as necessary.
• Physical demands: primarily sedentary work with occasional lifting of up to 100 pounds; work may include light, medium, heavy, and very heavy lifting as required.