Switchboard

Overview

Join the Texas Health and Human Services Commission (HHSC) as a Receptionist I on the Switchboard at Abilene State Supported Living Center. Be part of a team committed to serving Texans with a mission-focused environment. HHSC offers a comprehensive benefits package to eligible employees, including 100% paid employee health insurance for full-time staff, a defined benefit pension plan, generous time off, and opportunities for career advancement.

Functional

Title:

Switchboard
Job Title: Receptionist I
Agency: Health & Human Services Comm
Department: Switchboard
Posting Number: 18988
Closing Date: 08/15/2026
Posting Audience: Internal and External
Occupational Category: Office and Administrative Support
Salary Range: $2,481.75 - $3,404.91
Pay Frequency: Monthly
Salary Group: TEXAS-A-09
Shift: Day
Additional Shift: Evenings (Second);
Nights (Third);
Weekends
Telework: Not Eligible for Telework
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility

Location:

Abilene State Supported Living Center
Job Location City: ABILENE
Job Location Address: 2501 MAPLE ST
Other Locations: Abilene
MOS Codes: ,P,3F5X1,42A,56M,741X,8A200,PERS,RP,SN,YNS

Provide frontline reception services in a facility serving individuals with intellectual and developmental disabilities who are medically fragile or have behavioral challenges. Maintain a professional and welcoming front desk environment and support daily operations.

• Answer telephones, provide information, and accurately route calls to the appropriate staff; take and relay messages as needed.
• Greet and assist visitors, manage check-in procedures, and distribute required forms and information.
• Maintain accurate visitor logs and other documentation; ensure confidentiality of patient census information in accordance with privacy laws.
• Support organization by maintaining a clean, welcoming front desk and lobby area and by notifying security of suspicious activity.
• Assist in safeguarding documents under receptionist care and comply with applicable federal and state privacy policies.
• Support disaster response or Continuity of Operations (COOP) activities as needed, including possible alternate shift patterns.
• Perform other duties as assigned by the supervisor.

• Knowledge of modern phone equipment, including voice over IP (VoIP) and PBX systems.
• Proficiency with standard agency computer hardware and software, including Microsoft Office Suite.
• Strong organizational skills for document management, both electronic and hard copy.
• Ability to manage multiple priorities and work effectively with customers, staff, and external contacts.
• Excellent written and verbal communication skills.

• Education equivalent to a high school diploma OR at least one year of paid work experience in a receptionist or clerical role.

• None required

• Education equivalent to high school degree or equivalent experience.

• Applicants must pass a fingerprint background check, pre-employment drug screen, and relevant registry checks (CANRS, Nurse Aide, Medication Aide, and employee misconduct checks).
• Males aged 18–25 must be registered with Selective Service where applicable.
• All State Supported Living Center Employees are subject to random drug testing.
• Flexibility in work hours may be required; overtime, weekend, and holiday work could be necessary.
• All applicants must be at least 18 years old to be considered for employment at a state-operated facility.

Military occupations related to the selection criteria are encouraged to apply. For more information see the Texas State Auditor’s Military Crosswalk resources.

HHSC and DSHS provide reasonable accommodations during the hiring process. If you need assistance completing the online application or during interviews, contact the HHS Employee Service Center at

Applicants may be required to pass background checks and other verifications. HHSC uses E-Verify and requires I-9 documentation on the first day of work.

This position may be eligible for telework according to state and agency policies and the needs of the supervisor.