Administrative Funct. Support

Job Overview

Pay Range: $24.79hr - $27.15hr

• Basic knowledge and experience of principles, procedures, work routines and skills in the related field of work.
• Knowledge of standardized work routines and methods, general facts and information.
• Ability to operate major parts or full spectrum of dedicated specialized standard software packages.
• Ability to operate with dedicated, limited range of user interfaces or functionalities in standardized software programs.
• Basic level of theoretical and practical know how and skills in specialized processes, techniques and systems used in office, production or lab environment.

• Proceeds with all day-to-day functional specific operations, and applies IT systems.
• Prepares specialized routine report and correspondence, and/or statistics.
• Maintains records and filing systems; types and/or enters data into computer systems, including Office application or specialized software packages.
• Completes routine reports, in order to support decision processes in the area assigned.
• Performs the administration of programs, projects, and/or processes specific to the organization unit served.
• Selects from among clear choices based upon defined procedures and practices, to address changing work situations appropriately.
• Copes effectively with multiple choice situations in number of assigned processes and routines.
• Delivers full range service in a defined and focused technical or administrative area of work.
• Handles routine and non-complex practical enquiries and procedures from internal or external customers.
• Delivers a limited range of practical, technical, operative and/or clerical processes within an area of work.
• Gathers and files information gained in routine customer contact calls.
• Handles inbound calls in basic 1st level support situations, while handling majority of requests on the basis of given procedures.
• Handles outbound calls, operating within a given frame of structured information requested.

• IT systems.
• Office applications.
• Specialized software packages.
• Data entry.
• Record maintenance.
• Report preparation.
• Customer service.
• Administrative support.

• 2 year vocational training.