Office Assistant , II, III - Veterans Cemetery

Parks & Recreation, 633 Walnut, Abilene, Texas, United States of America

Posted Thursday, August 27, 2026 at 6:00 AM

Under general supervision, this position provides administrative and customer service support while performing a variety of clerical duties. The role ensures burial services are carried out with professionalism, compassion, and accuracy. The office assistant plays a vital role in the daily operations of the Veterans Cemetery, serving as a primary point of contact for veterans and their families, visitors, funeral homes, and service providers.

This position exercises no supervision.

Perform front office duties, including answering phones, greeting visitors, and assisting the public with information regarding cemetery policies, procedures, and activities.

Serve as a representative during committal services, ensuring dignified and respectful delivery of service(s).

Support registration processes and ensure all associated burial processes are completed in a timely and professional manner.

Utilize the Veterans Administration (VA) Burial Operations Support System (BOSS) to schedule and coordinate interments.

Maintain accurate and timely filing and storage of records, reports, and documentation.

Monitor and maintain office supplies and equipment.

Review and distribute inbound and outbound mail; prepare responses to routine inquiries not requiring supervisory action.

Receive and address complaints and inquiries, providing information or directing individuals to the appropriate department as necessary.

Coordinate with the Cemetery Director on office operations and cemetery administrative functions.

Ensure compliance with Veterans Administration (VA) and National Cemetery Administration (NCA) regulations, policies, and procedures, including those related to data privacy, interment processes, tracking of remains, headstone/marker accountability, and overall cemetery standards.

Operate a personal or City vehicle for City business.

Advises Office Assistant I on office operations and cemetery administrative functions; assists with or assumes these duties as needed during their absence.

Coordinates/assists with cemetery volunteer days and special holiday events.

Approval authority for determining registration/interment eligibility.

Process and disseminate daily reports to Texas Veterans Land Board (VLB) representation as necessary.

Process donations with Texas Veterans Land Board (VLB) On-Site Representative (OSR).

Advises Office Assistant I/II on office operations and cemetery administrative functions; assists with or assumes these duties as needed in their absence.

Maintains monthly statistical reporting and inventory records related to burial operations and cemetery administrative functions using the Texas Veterans Land Board (VLB) Docu Share system(s) as necessary.

Utilize the Veterans Administration (VA) Burial Operations Support System (BOSS) to order grave markers, headstones, and niche covers as necessary.

Maintains Texas Veterans Land Board (VLB) Plot Allowance program using the Quick Submit application as necessary.

Perform other job-related duties and responsibilities as necessary.

Proper English grammar, spelling, and punctuation.

Office equipment, filing systems, and office procedures.

Microsoft Operating System (MOS) application(s).

Type at a speed necessary for successful job performance.

Operate office and computer equipment.

Safely operate a motor vehicle.

Pass a background screening administered by the Department of Veterans Affairs (VA) and obtain a Personal Identity Verification (PIV) access card within ninety (90)…