Office Assistant , II, III - Veterans Cemetery

Job Description

Posted Thursday, August 27, 2026 at 6:00 AM

Under general supervision, this position provides administrative and customer service support while performing a variety of clerical duties. The role ensures burial services are carried out with professionalism, compassion, and accuracy. The office assistant plays a vital role in the daily operations of the Veterans Cemetery, serving as a primary point of contact for veterans and their families, visitors, funeral homes, and service providers.

This position exercises no supervision.

• Perform front office duties, including answering phones, greeting visitors, and assisting the public with information regarding cemetery policies, procedures, and activities.
• Serve as a representative during committal services, ensuring dignified and respectful delivery of service(s).
• Support registration processes and ensure all associated burial processes are completed in a timely and professional manner.
• Utilize the Veterans Administration (VA) Burial Operations Support System (BOSS) to schedule and coordinate interments.
• Maintain accurate and timely filing and storage of records, reports, and documentation.
• Monitor and maintain office supplies and equipment.
• Review and distribute inbound and outbound mail; prepare responses to routine inquiries not requiring supervisory action.
• Receive and address complaints and inquiries, providing information or directing individuals to the appropriate department as necessary.
• Coordinate with the Cemetery Director on office operations and cemetery administrative functions.
• Ensure compliance with Veterans Administration (VA) and National Cemetery Administration (NCA) regulations, policies, and procedures, including those related to data privacy, interment processes, tracking of remains, headstone/marker accountability, and overall cemetery standards.
• Operate a personal or City vehicle for City business.

• Advises Office Assistant I on office operations and cemetery administrative functions; assists with or assumes these duties as needed during their absence.
• Coordinates/assists with cemetery volunteer days and special holiday events.
• Approval authority for determining registration/interment eligibility.
• Process and disseminate daily reports to Texas Veterans Land Board (VLB) representation as necessary.
• Process donations with Texas Veterans Land Board (VLB) On-Site Representative (OSR).

• Advises Office Assistant I/II on office operations and cemetery administrative functions; assists with or assumes these duties as needed in their absence.
• Maintains monthly statistical reporting and inventory records related to burial operations and cemetery administrative functions using the Texas Veterans Land Board (VLB) Docu Share system(s) as necessary.
• Utilize the Veterans Administration (VA) Burial Operations Support System (BOSS) to order grave markers, headstones, and niche covers as necessary.
• Maintains Texas Veterans Land Board (VLB) Plot Allowance program using the Quick Submit application as necessary.

• Perform other job-related duties and responsibilities as necessary.

• Proper English grammar, spelling, and punctuation.
• Office equipment, filing systems, and office procedures.
• Microsoft Operating System (MOS) application(s).

• Type at a speed necessary for successful job performance.
• Operate office and computer equipment.
• Safely operate a motor vehicle.

• Pass a background screening administered by the Department of Veterans Affairs (VA) and obtain a Personal Identity Verification (PIV) access card within ninety (90) days of employment. Successful VA…