Customer Service Rep, Residential Irrigation - Toro

Customer Service Representative, Residential Irrigation - The Toro Company
Who Are We?

The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world-class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens to venues such as St. Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in.

Toro's National Support Network (NSN) was founded in 1991 as the first dedicated customer support network in the irrigation industry. With 100 years of operation under our belt and an average employee tenure of 15 years, come find out what makes The Toro Company - Agricultural Division the best place in Abilene, TX to build a career.

The Customer Service Representative handles customer calls by answering questions, finding solutions to issues, addressing concerns or complaints and providing important information related to Residential Irrigation. They work to ensure every customer is satisfied with their experience with the company and its products or services. Make outbound calls to provide sales support to customers or follow up on inquiries.

Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa, regardless of expiration date, now or in the future.

This opportunity is based out of Abilene, Texas. Candidates should prepare for 5 days on site.

In order to grow and build a successful career with The Toro Company, you will be responsible for:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company's new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or service
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company's customer management policies

To be considered for this role, an individual should meet the following minimal requirements:

• Experience :
  At least one (1) to three (3) years in a phone/headset, customer support environment.
• Education :
  Bachelor’s degree preferred in a technical discipline or equivalent experience in related industry.
• Language Skills :
  Fluent English and Spanish preferred.
• Skills: Strong communication, both written and verbal;
  Great active listening skills;
  Exceptional interpersonal and rapport‑building skills;
  Patient and empathetic attitude;
  Strong time management and organizational skills;
  Adaptability and flexibility;
  Comfortable working in fast‑paced environments;
  Basic troubleshooting skills;
  Computer literacy;
  Phone skills, including familiarity with complex or multi‑line phone systems; and Expertise in customer support.
• Physical Demands :
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is required to sit and stand; walk; use hands to touch, handle, or feel; and reach with hands and arms.
  
  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our…