Customer Service Representative - Recreation - PT

General Description

Under general supervision this position is responsible for providing excellent customer service to members, guests, and program participants. This position serves as the first point of contact at the recreation center, handling check‑ins, registrations, facility inquiries, and general support to ensure successful daily operations.

This position exercises no supervision.

• Perform set‑up, tear‑down, and clean up for programs and rentals, including the set up and tear down of tables and chairs, other equipment needed for programs in the recreation center.
• Understand event details and timelines.
• Maintain a flexible schedule. Posted schedule may be subject to change based on operational needs such as weather conditions, guest attendance, and department needs.
• Greet and direct rental contacts.
• Provide customer service support for e‑gaming activities, including assisting participants with equipment setup, logins, and basic troubleshooting.
• Maintain, inspect, clean, take inventory, and follow policies and procedures of assigned equipment, areas, and surrounding spaces.
• Handle customer situations when needed to ensure guest satisfaction with rentals.
• Operate a City vehicle or personal vehicle to visit other work locations, attend meetings, and events.

Performs other job related duties and responsibilities as assigned.

• Basic customer service principles and practices.
• E‑gaming platforms, consoles, PCs, and common gaming equipment.
• Recreation center rules, policies, and procedures.
• Workplace safety practices and emergency procedures.

• Manage time effectively.
• Provide excellent customer service and communicate clearly.
• Interact with guests in a professional and courteous way.

• Work independently.
• Demonstrate a positive attitude and initiative.
• Organize and plan work activities to meet deadlines.
• Accommodate changing work priorities.
• Communicate concisely both orally and in writing to both public and staff.
• Follow and enforce the recreation center rules, policies, and procedures.
• Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
• Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
• Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.

• Experience:
  
  This is an entry level position, but preference may be given to individuals with previous customer service experience.
• Education/Training: A high school diploma, GED, or in the process of obtaining either is required.
• License or Certificate: A valid Texas driver’s license, the ability to obtain one within ninety (90) days of employment, or a military waiver is required.
• Special Requirements:
  Must be able to work a flexible work schedule that may include nights, holidays, and weekends. Must be able to work in outdoor conditions and in extreme heat and cold.

• ___ Sedentary – lifting of no more than 10 pounds
• ___ Light – lifting no more than 20 pounds; carrying up to 10 pounds
• _X_ Medium – lifting no more than 50 pounds; carrying up to 25 pounds
• ___ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds
• ___ Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds

The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:

• N = No
• E = Extensive (100 – 70% of the time)
• M = Moderate (60 – 30% of the time)
• I = Infrequent (20 – 10% of the time)
• A = Almost Never (