Student Support Specialist

Student Support Specialists play a vital role in supporting students throughout their educational journey. In this role, you’ll serve as a champion for student success, deliver exceptional customer service through inbound and outbound interactions, and encourage and motivate students in their online education journey.

Your success in this role will require a positive attitude, ability to provide exceptional customer service, and strong computer and problem-solving skills.

Full-time;
Monday – Friday 8:00am – 5:00pm

Flexible scheduling, a full-time schedule, or part-time work may be available for the right candidate. We are committed to helping to balance the needs of work and family life.

Axon Education and our brand, Texas EMS School, is a leading provider of online EMS education and training in Texas. Our more than 1,800 students and alumni serve as first responders, EMS providers, and in various hospital, prehospital, and leadership roles across Texas.

• Prior experience in an office-based work setting
• Prior experience in a customer service environment
• You are a strong team-player with a positive, can-do attitude
• You are a self-starter, manage your time efficiently, and have the ability to work independently while prioritizing your work
• You are generally tech-savvy and have the ability to use Microsoft Office suite (Outlook, Word, Excel), internet applications, and customer database software (training provided)
• You thrive in a fast-paced environment with a high volume of phone calls

• Student Support / Customer Service
• Provide customer service to students through a combination of incoming and outgoing phone calls, emails, and SMS messages
• Ensure precise documentation and preservation of information by capturing and recording all interactions with students in our customer relationship management system
• Provide students with information institutional policies and procedures
• Build connections, create action plans, motivate, and resolve student issues
• Academic Support
• Monitor student accounts and regularly evaluate course progress
• Identify possible academic and success obstacles, and work with students to overcome them
• Effectively leverage data and systems to track accurate enrollment, persistence and graduation information
• Create specific action plans to remove roadblocks and/or resolve student concerns to support their success
• Recommend changes to institutional policies and procedures to continuously improve the student experience
• Other
• Establish and maintain professional working relationships across internal departments to ensure students benefit from a variety of professional knowledge and perspectives
• Perform other duties as assigned or needed

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

• 401(k)
• Flexible schedule
• Paid time off
• Professional development assistance

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

• This is an in-office based role in Abilene, Texas. Are you interested in an office-based position?
• What makes you interested in this role?

Work Location:

In person