Customer Service; Ops Support Specialist

CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALIST

We are looking for a creative, forward‑thinking, and talented specialist who will be responsible for all aspects of quality service for our customers. The ideal candidate will be a quick learner, flexible, and able to communicate effectively with various personalities. This is a “roving” position within our Operations Division that includes high‑integrity customer care, processing new business, processing claims, working with insurance companies, and other high‑volume tasks as needed.

• Maintain customer profiles
• Establish and maintain positive working relationships to promote a quality service image
• Organize and work with detailed records
• Handle inbound phone calls & email correspondence from customers, employers, insurance companies, and employment agencies, and record details of these interactions
• Provide the highest level of customer service to all incoming inquiries or refer inquiries to appropriate management levels

• Ability to gather accurate information
• Effective problem‑resolution and critical‑thinking skills
• Excellent written and verbal communication skills
• Ability to use a personal computer and work within a Windows‑based environment including MS Office and company‑specific software
• Strong organizational skills
• Dependability, integrity and compassion are a must

Funeral Directors Life, a subsidiary of Directors Investment Group (DIG), offers an award‑winning workplace that is truly one‑of‑a‑kind. It is a full‑service preneed insurance company that helps funeral directors grow their businesses and serve more families every year. With Funeral Directors Life’s preneed programs, at‑need solutions, and marketing services, funeral owners and directors can start saving time, growing their businesses, and increasing profitability in a rapidly changing marketplace.

DIG has been recognized with numerous workplace awards, including the 2025 Big Country’s Best Workplace, the prestigious FORTUNE magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennia ls” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by Texas Monthly.

Based in Abilene, TX, DIG offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. Our mission is "to be known as the best, most‑respected provider of service to the funeral industry."

So, what makes DIG such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer‑paid health coverage, 401(k) matching, life insurance, an on‑site clinic, a 24‑hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.

An Equal Opportunity Employer