Community Bank Accounts Representative

Overview

The role of New Accounts Representative is responsible for the efficient and accurate handling of customer inquiries and transactions related to new account openings at a bank. This role requires strong customer service skills, attention to detail, and a thorough understanding of banking products and services. The representative plays a crucial role in building and maintaining customer relationships by ensuring a positive and welcoming experience for new customers.

Adherence to bank policies and state/federal regulations is paramount.

• Guide customers through the account opening process, ensuring all necessary documentation is completed accurately.
• Provide information about different types of accounts (checking, savings, CDs, etc.) and services offered by the bank, including cross-selling additional products.
• Provide excellent customer service by addressing inquiries, resolving issues, and following up with new customers to ensure satisfaction and encourage loyalty.
• Receive and process new client accounts and changes to existing accounts, such as name changes, address changes, and product changes.
• Rent safe deposit boxes to customers, manage access with maximum protection, and maintain records of boxes and renters.
• Process transactions, including deposits, withdrawals, payments, and check orders, accurately and efficiently.
• Maintain accurate and organized records of customer interactions, transactions, and account-related documentation.
• Adhere to all bank policies and procedures, as well as federal and state regulations. Maintain customer confidentiality and report suspicious activities as required.
• Perform end-of-day balancing, reconciliation, and oversee year-end reporting and special projects such as safe deposit box audits.
• Complete daily logs, organize records for easy review, and perform related clerical duties as needed.
• Assist with branch operations and support other team members, participating in training sessions and staying updated on new products, services, and regulatory changes.
• Must comply with all bank policies and procedures that are job related and/or consistent with business necessity.

Air-conditioned office environment

• Sitting for extended periods
• Walk, stand, bend, squat, twisting and reaching

• Proficient in computer (Word and Excel) and general office skills
• High-level professionalism and ability to maintain customer confidentiality
• High attention to detail and accuracy
• Excellent organizational and prioritizing skills
• Excellent verbal and written communication skills
• Flexibility to deal with interruptions, changing priorities, and deadlines
• Ability to read and understand regulations, policies, and procedures
• Interpersonal skills including courtesy, tact, and diplomacy as giving and obtaining information may require some discussion of a sensitive or personal nature