Customer Service Representative

Description

Midway Plumbing is Hiring a Customer Service Representative!

Part‑Time, Steady Schedule, Team Environment

Do you love helping people and getting them taken care of right away?

Midway Plumbing is looking for a Customer Service Representative (CSR) to be the voice of our company. If you're organized, friendly, and thrive in a fast‑paced environment, this is a great opportunity to join a team that keeps things moving and customers taken care of quickly. As our CSR, you'll be the first point of contact—helping customers with their plumbing needs, and getting them scheduled fast, and making sure they feel confident they called the right place.

• Answer incoming calls and get customers scheduled quickly
• Assist customers with their plumbing service needs
• Communicate clearly and professionally with customers and technicians
• Handle a high call volume while staying organized and efficient
• Enter and update customer information accurately
• Prioritize calls, including urgent and emergency requests
• Deliver a great experience on every call

• Previous CSR or call center experience at an HVAC or plumbing company
• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast‑paced environment
• Comfortable following call scripts and processes (Service Titan knowledge a plus!)
• Positive attitude and team‑first mindset

• Competitive hourly pay
• Consistent schedule
• Medical, dental, and vision benefits
• PTO and paid holidays
• Supportive team environment

This is a part‑time and in‑office position.

Monday‑ Friday | 9:00 am - 3:00 pm

If you enjoy helping people, staying busy, and making sure customers are taken care of quickly, we'd love to talk.