Customer Service; Ops Support Specialist - PASSARE

We are currently seeking a self‑motivated, professional individual to join our PASSARE team as a CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALIST.

As part of the customer onboarding process, you will configure the Passare online platform and provide general customer support assistance. You will work with cross‑functional teams including sales and customer support to realize customer satisfaction. You will utilize your expertise in customer support to move at the quick pace of a growth company.

This is a full‑time position located in our Abilene, TX office. Our team, platform, and best practices make us an exciting place to work!

• High school diploma or equivalent
• Preferred 2 years experience in customer support or operations

• Provide phone and email customer support
• Answer troubleshooting calls, build platform knowledge and provide technical assistance
• Create and manage configurations of the Passare SaaS system for customers
• Load and validate customer system data
• Create, from customer documents, online versions with data tagging (based on Word, PDF templates)
• Training responsibilities include scheduling and setting up webinars with customers
• Utilize Knowledge Base to ensure processes are completed accurately

• Excellent written and verbal communication skills
• Excellent data entry and typing skills
• Ability to multi‑task, set priorities, and manage time effectively
• Ability to gather accurate information
• Effective problem resolution and critical thinking skills
• Ability to use and manage web‑based and database tools
• Strong organizational skills
• Commitment to company values

• Employer‑paid health coverage
• 401(k) matching
• Life insurance
• On‑site clinic
• 24‑hour fitness center
• Free fresh fruit and beverages
• Corporate university
• Book studies and personal growth opportunities

An Equal Opportunity Employer.