EIP Specialist I

## EIP Specialist IApplylocations:
Operations Center time type:
Full time posted on:
Posted Todayjob requisition :
JR102815

Address We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change.

We are one team, working together to get things done.

Job Description:

** Office

Location:

** Abilene, Texas, United States
*
* ESSENTIAL FUNCTIONS:

*** Responsible for working and balancing exception items (unposted, return items, chargebacks, positive pay return items, stop payment suspects), Regulation E disputes for ACHs, and customer service.
* Monitor online reports to ensure proper Bank policies and procedures are followed.
* Other duties as assigned.
* Duties and responsibilities require critical thinking, problem solving, judgment, and attention to detail.
* Results of work are rarely checked; consequence of errors is substantial, involving loss of time, money, and goodwill.
* Incumbent has frequent interbank contact with officers, employees and personnel from other banks.
* Contact outside the workgroup is by phone and written correspondence.
* Physical effort is average; requires visual attention and mental concentration for extended periods of time while using computer equipment for most of the workday.
* Actively participate in the Customer Service First sales and service culture, support the values of the organization and follow established Bank policies and procedures.
*
* MINIMUM QUALIFICATIONS:

*** High school graduate or equivalent is required.
* Eighteen months banking or bookkeeping/accounting experience is required.
* Training in a customer service area is preferred.
* Requires excellent written communication, mathematical and general business knowledge.
* Ability to maintain high level of confidentiality is required.
* Intermediate computer skills and 10-key by touch is also required.
* Must be proficient using Microsoft Windows and Microsoft Office Suite.
* Must be able to work in a demanding, fast-paced, multi-tasked environment.
* Must be able to look beyond the obvious to resolve more difficult exception items, handle stress, establish priorities, and meet deadlines.
* Must have the ability to work effectively in a team environment under minimal supervision.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.
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