Records​/Id - Customer Service Representative III Open Records Police Records

Job Description

Posted Thursday, August 13, 2026 at 6:00 AM

Under general supervision, to perform a variety of responsible clerical, secretarial, administrative, and bookkeeping duties. This position involves considerable public contact.

The position exercises no supervision.

• Process open record requests from the City and Department email group
• Assist in the training of new employees, as assigned.
• Process court ordered expungements.
• Process juvenile court ordered sealed records.
• Merge name records, when applicable.
• Assist Records Division Manager with end of year duties.
• Assist in maintaining proper records retention duties.
• Perform the duties of a Customer Service Representative I/II (Records Clerk) and a Customer Service Representative III (I  Clerk), as assigned.

• Perform other job-related duties and responsibilities as assigned.

English language, spelling, vocabulary, grammar, and punctuation.

Procedures, principles, and policies of the Police Department and City of Abilene.

A general overview of open records procedures, laws, and policies.

Customer Service Representative I/II job skills.

Records management practices and procedures, including appropriate retention periods.

• Operate a variety of office equipment, including, but not limited to, a computer, printer, copier, fax, and dictation system.
• Type a minimum of 45 words-per-minute with 100% accuracy.

• Maintain confidentiality and accurate written records of custodial evidence and property transactions.
• Learn, understand, and follow position-specific laws, City ordinances, as well as Departmental policies and procedures regarding the open records process.
• Courteously and tactfully assist citizens and City employees.
• Speak in a clear and concise tone when dealing with customers.
• Hear, understand, and interpret what is being communicated to you, whether in person or over the phone.
• Understand and follow oral and written instructions.
• Establish and maintain positive and harmonious working relationships with those contacted internally and externally in the course of work.
• Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service above Self, and Excellence in All We Do.

• Two (2) years of experience as a Customer Service Representative I and/or II, or similar experience, is preferred.

• Data entry and data transcription experience is preferred.
• A high school diploma or GED is required.

A valid current Texas driver’s license; the ability to obtain one within ninety days of employment, or a military waiver is required.

• Must be at least 18 years of age.
• Must be a United States citizen.
• Ability to work non-traditional hours, holidays, and shift work.
• With or without accommodation, ability to lift and/or transport up to 10 pounds and team lift over 11 pounds.
• Ability to lift arms above head to retrieve a file or case jacket.
• Requires sitting and/or standing for extended periods of time.
• Ability to work in a confined area and climb a two- to three-step ladder without assistance.

• Felony convictions
• Class A-Misdemeanor convictions
• Class B-Misdemeanor convictions within the last ten years
• Pending Class B-Misdemeanor or higher charges

Essential duties require the following physical skills and work environment:

With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday:

• Sedentary – lifting of no more than 10 pounds
• Light – lifting no more than 20 pounds; carrying up to 10 pounds
• Medium – lifting no more than 50 pounds; carrying up to 25 pounds
• Heavy – lifting no more than 100 pounds; carrying up to 50 pounds
• Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds

The following describes whether the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:

• N = No
• E = Extensive (100 – 70% of the time)
• M = Moderate (60 – 30% of the time)
• I = Infrequent (20 – 10% of the time)
• A = Almost Never (